Key Accounts Manager

Klaiya; Manila; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Klaiya is seeking a skilled Account Manager to build and nurture strong client relationships in the assigned territory. You will develop a deep understanding of customer needs and requirements, negotiate contracts for profitable outcomes, and act as a trusted advisor to key accounts and executive sponsors.

You will ensure timely delivery of solutions aligned with customer objectives, communicate progress to stakeholders, and forecast key metrics.

Responsibilities

• Building and maintaining strong, long-lasting client relationships
• Developing a thorough understanding of key customer needs and requirements
• Negotiating contracts and closing agreements to maximize profits
• Developing trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensuring the timely and successful delivery of solutions according to customer needs and objectives
• Communicating the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecasting and tracking key account metrics
• Identifying and growing opportunities within territory and collaborate with sales teams to ensure growth attainment
• Assisting with high severity requests or issue escalations as needed
• Preparing reports on account status

Job description

• Building and maintaining strong, long-lasting client relationships
• Developing a thorough understanding of key customer needs and requirements
• Negotiating contracts and closing agreements to maximize profits
• Developing trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensuring the timely and successful delivery of solutions according to customer needs and objectives
• Communicating the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecasting and tracking key account metrics
• Identifying and growing opportunities within territory and collaborate with sales teams to ensure growth attainment
• Assisting with high severity requests or issue escalations as needed
• Preparing reports on account status