Key Account Manager

Converge ICT Solution; Misamis Oriental; On-site; PHP 669,600 - 892,800; Full time

Job summary

A leading telecommunications company in Misamis Oriental is seeking a Key Account Manager to manage key client accounts, develop business plans, and provide exceptional customer service. The ideal candidate will have at least 5 years of experience in corporate sales, strong analytical and communication skills, and a background in telecom or IT. This is a full-time on-site role offering the opportunity to cultivate and maintain strategic client relationships.

Qualifications

• At least 5 years of corporate/enterprise sales experience in Telecom, IT or High Tech Solutions.
• Strong communication and interpersonal skills are required.
• Familiarity with the telecommunications industry is a plus.

Responsibilities

• Generate new revenue through customer acquisition.
• Maintain existing account revenue to prevent churn.
• Negotiate contract renewals effectively.

Skills

Analytical Skills

Business Planning

Account Management

Customer Service

Communication Skills

Interpersonal Skills

Multitasking

Telecommunications Knowledge

Education

Bachelor's degree in Business Administration or related field

Job description

Role Description

• This is a full-time on-site role for a Key Account Manager. The Key Account Manager will be responsible for managing key client accounts, developing and implementing business plans, providing exceptional customer service, and overseeing key account relationships on a day-to-day basis.

Qualifications

• At least 5 corporate/enterprise sales experience in Telecom, IT or High Tech Solutions
• Analytical Skills and Business Planning
• Account Management and Customer Service
• Experience in managing Key Accounts
• Strong communication and interpersonal skills
• Ability to multitask and prioritize effectively
• Knowledge of the telecommunications industry is a plus
• Bachelor\'s degree in Business Administration or related field

Areas of Responsibility

New Revenue Generation

• Generate new revenue through new customer acquisition and/or generate more revenue from assigned base accounts
• Maintain base account revenue by eliminating or reducing the chance of churn
• Contract renewal and negotiation
• Maintain a healthy sales funnel that has integrity of at least 3x of the monthly new revenue target

Account Management

• Develop good working relationship at all levels within the customers environment – decision maker, influencer, buyer
• Be the main point of contact of customers
• Regularly visit and communicate with customers, relaying any customer feedback to the organization

Reporting and Market Information

• Regular updates on the CRM ensuring all customer information is complete and updated
• Regular and prompt reporting of performance
• Relay market and competitive information gathered to internal teams