Key Account Manager

AHD Advance Communication System Inc.; Makati; On-site; PHP 600,000 - 800,000; Full time

Job summary

A leading telecom solutions provider in Metro Manila is seeking an experienced account manager to be the primary point of contact for key clients. You will build and maintain strong relationships while understanding client needs to provide tailored telecom solutions, including network services and fiber solutions. The ideal candidate has a background in account management within the telecom sector and strong communication skills to ensure customer satisfaction. This role offers opportunities to grow revenue through upselling and cross-selling.

Qualifications

• Experience in account management or customer service in the telecom industry.
• Strong communication and relationship-building skills.
• Ability to analyze market trends and customer needs.

Responsibilities

• Serve as the primary point of contact for assigned key accounts.
• Build and maintain strong, long-term client relationships.
• Understand client needs and provide tailored telecom solutions.
• Monitor account performance, service delivery, and customer satisfaction.

Job description

About the Job

• Serve as the primary point of contact for assigned key accounts
• Build and maintain strong, long-term client relationships
• Understand client needs and provide tailored telecom solutions (e.g., network services, fiber, wireless, enterprise solutions)
• Monitor account performance, service delivery, and customer satisfaction
• Coordinate with internal teams (engineering, operations, billing, and support) to ensure timely project execution
• Identify upselling and cross-selling opportunities to increase revenue
• Prepare account plans, forecasts, and regular business reviews
• Handle client concerns, escalations, and contract negotiations
• Ensure compliance with service level agreements (SLAs) and contract terms
• Track market trends and competitor activities within the telecom industry