Key Account Specialist - 2 Yrs Experience Sampaloc, Manila

Dempsey Resource Management Inc.; Manila; On-site; PHP 267,840 - 368,280; Full time

Job summary

A leading resource management firm located in Metro Manila is seeking a skilled professional to manage strategic client relationships in the fintech sector. The ideal candidate will have a bachelor's degree in Business Administration or related fields, with 3-5 years of experience in sales or customer service. Key responsibilities include client acquisition, collaboration with internal teams, and performance tracking for business growth. Compensation for this role ranges from 24,000 to 33,000 PHP, with opportunities for upselling and revenue enhancement.

Qualifications

• 3-5 years of experience in sales or customer service.
• Experience in the electronic service provider industry.
• Familiarity with digital payment solutions.

Responsibilities

• Acquire and maintain strong relationships with clients.
• Collaborate with internal teams for issue resolution.
• Track key metrics to boost revenue through upselling.

Skills

Analytical skills

Adaptability

Relationship management

Knowledge of merchant APIs and POS integration

Deep knowledge of mobile wallets

Developing account strategies

Education

Bachelor’s degree in Business Administration, Sales, Marketing, or related field

Job description

TL Aisa

Qualifications

• Bachelor’s degree in Business Administration, Sales, Marketing, or any related field
• At least 3-5 years of experience in sales or customer service role
• Experienced in the industry of any electronic service provider
• Familiarity with digital payment solutions (e.g., e-wallets, billers, POS systems)
• Understanding of fintech platforms and transaction workflows
• Strong analytical thinking and problem-solving skills
• Solid understanding of sales metrics and performance tracking
• Skilled at managing multiple client accounts simultaneously

Job Description

• Acquire and maintain strong, strategic relationships with key clients and decision-makers
• Gain deep insight into client goals to deliver tailored solutions
• Resolve client issues and manage conflicts professionally
• Collaborate closely with internal teams in technical support, product development, and customer service to resolve issues and maintain system uptime
• Track key metrics to spot growth opportunities and boost revenue through upselling/cross-selling
• Establish and maintain relationships with offline and online merchant partners
• Monitor sales performance and contribute to business growth strategies
• Support back-office operations and communication across departments to deliver seamless service
• Onboard and support merchant partners for services like bill payment, mobile load, ticketing, and e-wallet top-ups

Skills

• Analytical skills to evaluate account performance, identify trends, and drive continuous improvement in account management processes
• Adaptability in a fast-paced, tech-driven environment
• Knowledge of merchant APIs and POS integration is a plus
• Deep knowledge and understanding of mobile wallets
• Excellent relationship management abilities to build and maintain long-term, profitable relationships with key clients
• Managing high-value client portfolios (e.g., merchants, billers, partners)
• Maintaining and growing long-term client relationships
• Developing account strategies and sales plans
• Identifying upsell/cross-sell opportunities

Salary

• 24,000–33,000 PHP