Key Account Specialist

Dempsey Resource Management Inc.; Manila; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading resource management company based in Manila is seeking to recruit a seasoned sales professional. The ideal candidate will establish strong relationships with key clients, resolve issues, and contribute to business growth strategies. Candidates with 3-5 years of relevant experience and a bachelor’s degree in a related field are encouraged to apply. Strong analytical skills and client account management abilities are essential.

Qualifications

• 3-5 years of experience in a sales or customer service role.
• Experience with electronic service providers.
• Familiarity with digital payment solutions (e.g., e-wallets, billers, POS systems).

Responsibilities

• Acquire and maintain relationships with key clients.
• Resolve client issues and manage conflicts professionally.
• Monitor sales performance and contribute to business strategies.

Skills

Strong analytical thinking

Problem-solving skills

Sales metrics understanding

Client account management

Education

Bachelor’s degree in Business Administration, Sales, Marketing or related field

Job description

Responsibilities

• Acquire and maintain strong, strategic relationships with key clients and decision-makers
• Gain deep insight into client goals to deliver tailored solutions
• Resolve client issues and manage conflicts professionally
• Collaborated closely with internal teams in technical support, product development, and customer service to resolve issues and maintain system uptime.
• Track key metrics to spot growth opportunities and boost revenue through upselling/cross-selling
• Establishing and maintaining relationships with offline and online merchant partners
• Monitor sales performance and contribute to business growth strategies
• Supported back-office operations and communication across departments to deliver seamless service.
• On boarded and supported merchant partners for services like bill payment, mobile load, ticketing, and e-wallet top-ups.

Job Requirements

• Bachelor’s degree in Business Administration, Sales, Marketing or any related field
• Have at least 3-5 years of experience in sales or customer service role
• Experienced in the Industry of any electronic service provider
• Familiarity with digital payment solutions (e.g., e-wallets, billers, POS systems)
• Understanding of fintech platforms and transaction workflows
• Strong analytical thinking and problem-solving skills
• Solid understanding of sales metrics and performance tracking
• Skilled at managing multiple client accounts simultaneously