Key Account Specialist - 2 yrs experience - Sal: 24k - 33k

Dempsey Resource Management; Manila; On-site; PHP 268,000 - 368,000; Full time

Job summary

Dempsey Resource Management Inc. is seeking a results-driven sales/account leader in Metro Manila to manage strategic client relationships and drive revenue through tailored fintech solutions.

You will collaborate with product and support teams to resolve issues, onboard merchant partners, and track metrics for growth opportunities, aiming to upsell and cross-sell across a portfolio of merchants and billers.

Qualifications

• Bachelor’s degree in Business Administration, Sales, Marketing or related field
• Have 3–5 years of experience in sales or customer service role
• Experienced in the industry of any electronic service provider
• Familiarity with digital payment solutions (e-wallets, billers, POS systems)
• Understanding of fintech platforms and transaction workflows
• Strong analytical thinking and problem-solving skills
• Solid understanding of sales metrics and performance tracking
• Skilled at managing multiple client accounts simultaneously

Responsibilities

• Acquire and maintain strong, strategic relationships with key clients and decision-makers
• Gain deep insight into client goals to deliver tailored solutions
• Resolve client issues and manage conflicts professionally
• Collaborated with internal teams in technical support, product development, and customer service to resolve issues and maintain system uptime
• Track key metrics to spot growth opportunities and boost revenue through upselling/cross-selling
• Establishing and maintaining relationships with offline and online merchant partners
• Monitor sales performance and contribute to business growth strategies
• Supported back-office operations and communication across departments to deliver seamless service
• Onboarded and supported merchant partners for services like bill payment, mobile load, ticketing, and e-wallet top-ups

Skills

Analytical thinking

Problem solving

Client relationship management

Upselling and cross-selling

Account management

Adaptability in a fast-paced tech env

Education

Bachelor’s degree in Business Administration, Sales, Marketing or related field

Tools

POS integration

Merchant API’s

Job description

• Bachelor’s degree in Business Administration, Sales, Marketing or any related field
• Have at least 3-5 years of experience in sales or customer service role
• Experienced in the Industry of any electronic service provider
• Familiarity with digital payment solutions (e.g., e-wallets, billers, POS systems)
• Understanding of fintech platforms and transaction workflows
• Strong analytical thinking and problem-solving skills
• Solid understanding of sales metrics and performance tracking
• Skilled at managing multiple client accounts simultaneously

Qualifications

• Bachelor’s degree in Business Administration, Sales, Marketing or any related field
• Have at least 3-5 years of experience in sales or customer service role
• Experienced in the Industry of any electronic service provider
• Familiarity with digital payment solutions (e.g., e-wallets, billers, POS systems)
• Understanding of fintech platforms and transaction workflows
• Strong analytical thinking and problem-solving skills
• Solid understanding of sales metrics and performance tracking
• Skilled at managing multiple client accounts simultaneously

Job Description

• Acquire and maintain strong, strategic relationships with key clients and decision-makers
• Gain deep insight into client goals to deliver tailored solutions
• Resolve client issues and manage conflicts professionally
• Collaborated closely with internal teams in technical support, product development, and customer service to resolve issues and maintain system uptime.
• Track key metrics to spot growth opportunities and boost revenue through upselling/cross-selling
• Establishing and maintaining relationships with offline and online merchant partners
• Monitor sales performance and contribute to business growth strategies
• Supported back-office operations and communication across departments to deliver seamless service.
• On boarded and supported merchant partners for services like bill payment, mobile load, ticketing, and e-wallet top-ups.

Skills

• Analytical skills to evaluate account performance, identify trends, and drive continuous improvement in account management processes.
• Adaptability in a fast-paced, tech-driven environment
• Plus, if experienced and knowledgeable with merchant API’s and POS integration
• Deep knowledge and understanding of mobile wallets
• Excellent relationship management abilities to build and maintain long-term, profitable relationships with key clients.
• Managing high-value client portfolios (e.g., merchants, billers, partners)
• Maintaining and growing long-term client relationships
• Developing account strategies and sales plans
• Identifying upsell/cross-sell opportunities

Salary: 24,000-33,000