Key Account Specialist

MSCS Primegoods Inc.; Mandaluyong; On-site; PHP 500,000 - 900,000; Full time

Job summary

MSCS Primegoods Inc. in the Philippines is seeking a Key Account Specialist responsible for managing, retaining, and growing assigned key accounts through strategic relationship management, field engagement, and revenue expansion initiatives.

This role blends account growth with field execution: four days a week of key account visits, business reviews, issue resolution, plus up to one admin day for reporting, planning, and coordination.

Responsibilities

• Manage a portfolio of assigned key accounts with full ownership of performance and relationship health.
• Serve as the primary business contact for key clients and ensure high customer satisfaction and long-term retention.
• Conduct regular business reviews with clients to assess performance and identify needs.
• Drive revenue growth per assigned account through structured account planning and opportunities for upselling, cross-selling, product expansion, and increased order frequency.
• Develop and maintain Account Development Plans for key clients and ensure accounts contribute to monthly and quarterly sales targets.
• Perform regular field visits to key accounts, maintain priority account presence, address on-site concerns, and gather market feedback.
• Meet or exceed assigned monthly and quarterly account revenue targets and monitor performance with corrective actions as needed.
• Oversee order management from receipt to delivery, coordinating with Sales Admin, Logistics, and Finance, and monitor payment terms.
• Submit DSARs/field updates and provide weekly/monthly performance reports, including opportunities, issues, and action plans.
• Monitor competitor activity and customer behavior changes to inform pricing and strategy, and ensure compliance with the approved itinerary.

Job description

The Key Account Specialist is responsible for managing, retaining, and growing assigned key accounts through strategic relationship management, consistent field engagement, and revenue expansion initiatives.

This role is not purely account servicing, it carries full responsibility for account growth, sales performance, and long-term customer value development. The Key Account Specialist must ensure that assigned accounts consistently contribute to company revenue targets while maintaining strong customer satisfaction and operational discipline.

Work Structure & Field Expectations:

• Field Work: Minimum four (4) days per week (key account visits, business reviews, issue resolution)

• Office/Admin Work: Maximum 1 day per week (reporting, planning, coordination, mentoring)

LOCATIONS AVAILABLE:

• MUNTIPARLASPAT (Muntinlupa, Paranaque, Las Pinas, Pateros)

• MAKATI, TAGUIG, MANDALUYONG, SANJUAN, PASIG

• QUEZON CITY

• CALOOCAN, MALABON, NAVOTAS, VALENZUELA

• MANILA

Key Responsibilities:

1. Key Account Management & Retention

• Manage a portfolio of assigned key accounts with full ownership of performance and relationship health.

• Serve as the primary business contact for key clients.

• Ensure high customer satisfaction, engagement, and long-term retention.

• Conduct regular business reviews with clients to assess performance and identify needs.

2. Account Growth & Revenue Expansion

• Drive revenue growth per assigned account through structured account planning.

• Identify and execute opportunities for:

• Upselling

• Cross-selling

• Product expansion

• Increased order frequency

• Develop and maintain Account Development Plans (ADP) for key clients.

• Ensure accounts consistently contribute to monthly and quarterly sales targets.

3. Field Execution & Client Engagement

• Conduct regular field visits to key accounts based on approved itinerary.

• Ensure consistent presence in priority accounts to strengthen partnerships.

• Address client concerns on-site and ensure immediate resolution or escalation.

• Gather real-time market feedback, competitor activity, and client insights.

4. Sales Target Ownership

• Meet or exceed assigned monthly and quarterly account revenue targets.

• Ensure account-level contribution aligns with overall company sales goals.

• Monitor account performance and take corrective actions when targets are at risk.

5. Order Management & Coordination

• Ensure smooth processing of orders from receipt to delivery completion.

• Coordinate closely with Sales Admin, Logistics, and Finance teams.

• Monitor payment terms and compliance (COD, CHOD, PDC, credit terms).

• Resolve order issues and delivery concerns promptly.

6. Reporting & Account Documentation

• Submit Daily Sales Activity Reports (DSAR) or field updates.

• Provide weekly and monthly account performance reports, including:

• Sales performance per account

• Growth opportunities

• Issues and action plans

• Maintain accurate and updated records of all client interactions.

7. Market & Account Intelligence

• Monitor competitor activity within assigned accounts.

• Identify pricing trends, product movements, and customer behavior changes.

• Provide insights and recommendations to improve account strategy and pricing approach.

8. Compliance & Execution Discipline

• Strictly follow approved sales itinerary and account visit schedules.

• Ensure no neglect or inactivity in assigned key accounts.

• Maintain complete and accurate documentation of all account activities.