Key Account Manager Mandarin Speaker

Shopee; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Shopee Philippines is seeking a dedicated Key Account Manager to build and sustain strong relationships with Shopee Mall sellers, particularly Mandarin-speaking partners, and drive category growth.

You will analyze data to provide sales insights, support marketing campaigns, troubleshoot seller issues, and collaborate with Category Managers to align strategies with brand goals. Local Manila-based, ready to work at The Podium, Mandaluyong City.

Qualifications

• Bachelor’s degree required in business, economics, finance, management or related field.
• Strong communication and negotiation abilities required.
• At least 2 years of key account management experience.
• Excellent communication and negotiation skills.
• Strong analytical and problem-solving skills.
• Outstanding presentation skills.
• Confidentiality and professionalism a must.

Responsibilities

• Establish and maintain good working relationships with key accounts’ decision-makers or representatives.
• Grow and manage seller relationships at Shopee Mall.
• Provide insights on sales performance and operational improvements.
• Troubleshoot seller-related problems and propose proactive solutions.
• Support category growth by driving seller campaigns and marketing support.
• Deliver seller insights to Category Managers to shape category strategies.

Skills

Communication skills

Negotiation skills

Analytical thinking

Presentation skills

Confidentiality

Team player

Problem solving

MS Excel

MS PowerPoint

Education

Bachelor's degree in Business/ Economics/ Finance/ Management

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Job Description

• Responsible for establishing and maintaining good working relationships with key accounts’ decision-makers or representatives
• Know the details and drivers of assigned sellers and are responsible for the seller’s growth and management at Shopee Mall
• Understand data points to provide insights to brands regarding sales performance and operational improvements
• Assist in troubleshooting seller-related problems and providing actionable proactive solutions to potential issues
• Deliver impact on category growth by ensuring seller campaign participation and marketing support
• Provide in-depth insight on assigned sellers to Category Managers / Team Leads in order to execute overall category strategies in line with the brand’s goals

Requirements

• Proficient in Mandarin (verbal and written) to liaise with local mandarin-speaking sellers and other stakeholders
• Possesses a Bachelor's degree in Business Administration, Economics, Finance, Management or any relevant study
• With minimum two (2) years of relevant experience in key account management
• Excellent communication and negotiation skills
• Strong analytical and problem-solving skills
• Outstanding presentation skills
• Process-oriented and logical
• Practices a high level of confidentiality
• Strong team player and a capable individual contributor
• Proficient in Microsoft Excel and Microsoft PowerPoint
• Amenable to work in The Podium, Mandaluyong City
• Candidate must be locally-based in Metro Manila, Philippines