Key Account Manager (Mandarin Speaker)

Shopee; Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Shopee in Metro Manila seeks a results-driven Key Account Manager to grow and manage seller partnerships on Shopee Mall while building strong relationships with decision-makers. You will analyze data to guide brand performance, troubleshoot seller issues, and coordinate marketing support to drive category growth.

Mandarin proficiency is required to liaise with Mandarin-speaking sellers. This role demands excellent communication, negotiation, and presentation skills, plus teamwork and

Qualifications

• Bachelor's degree in Business Administration, Economics, Finance, or related field.
• Minimum of two years of experience in key account management.
• Proficient in Mandarin (verbal and written) to liaise with Mandarin-speaking sellers.
• Excellent communication and negotiation skills.
• Strong analytical and problem-solving skills.
• Outstanding presentation skills.
• Process-oriented and logical thinking.
• Confidentiality and discretion.
• Strong teamwork and independent contribution.
• Proficient in Microsoft Excel and PowerPoint.

Responsibilities

• Establish and maintain relationships with key accounts' decision-makers.
• Grow and manage sellers on Shopee Mall, understanding drivers.
• Provide data insights on sales performance and operations.
• Troubleshoot seller issues and deliver proactive solutions.
• Support category growth through seller campaigns and marketing.
• Provide seller insights to Category Managers to align with brand goals.

Skills

Mandarin proficiency

Excellent communication

Negotiation skills

Analytical thinking

Problem-solving

Presentation skills

Team player

Confidentiality

Education

Bachelor's degree in Business Administration, Economics, Finance, Management

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Job Description

• Responsible for establishing and maintaining good working relationships with key accounts' decision-makers or representatives
• Know the details and drivers of assigned sellers and are responsible for the seller's growth and management at Shopee Mall
• Understand data points to provide insights to brands regarding sales performance and operational improvements
• Assist in troubleshooting seller-related problems and providing actionable proactive solutions to potential issues
• Deliver impact on category growth by ensuring seller campaign participation and marketing support
• Provide in-depth insight on assigned sellers to Category Managers / Team Leads in order to execute overall category strategies in line with the brand's goals

Requirements

• Proficient in Mandarin (verbal and written) to liaise with local mandarin-speaking sellers and other stakeholders
• Possesses a Bachelor's degree in Business Administration, Economics, Finance, Management or any relevant study
• With minimum two (2) years of relevant experience in key account management
• Excellent communication and negotiation skills
Strong analytical and problem-solving skills
• Outstanding presentation skills
• Process-oriented and logical
• Practices a high level of confidentiality
• Strong team player and a capable individual contributor
• Proficient in Microsoft Excel and Microsoft PowerPoint
• Amenable to work in The Podium, Mandaluyong City
• Candidate must be locally-based in Metro Manila, Philippines