Shopee Supermarket - Key Account Manager

Shopee; Manila; On-site; PHP 420,000 - 720,000; Full time

Job summary

Shopee is seeking an Account Management professional in the Philippines to negotiate margins, secure promotional support, and optimize supplier performance. You will build account plans, coordinate promotions, and manage multiple suppliers to drive growth for Shopee Supermarket.

Ideal candidates have 2–3 years in account management or related fields, strong analytical skills, and advanced Excel/PowerPoint capabilities.

Qualifications

• Bachelor’s degree in a business-related field or equivalent.
• 2–3 years of experience in account management, sales, e-commerce, retail or FMCG.
• Understanding of retail/e-commerce performance and supplier management.
• Strong analytical skills to interpret results and act on findings.
• Advanced Excel/Sheets and PowerPoint proficiency.
• Clear communication, presentation, negotiation and stakeholder management.
• Strong organization and ability to manage multiple suppliers and deadlines.

Responsibilities

• Secure and improve supplier margins to meet commercial targets.
• Secure promotional support from suppliers for campaigns and allocate funds.
• Identify assortment expansion opportunities with new SKUs and bundles.
• Develop account plans with performance goals and actions.
• Coordinate promotion filing and ensure timely setup.
• Address supplier concerns with internal teams and track resolution.
• Cultivate strong relationships with retail account representatives.
• Conduct business reviews and identify drivers and gaps with owners.
• Present next steps and timelines after performance analysis.

Skills

Analytical skills

Communication

Negotiation

Stakeholder management

Problem-solving

Attention to detail

Collaboration

Education

Bachelor’s degree in business-related field

Tools

Excel/Google Sheets

PowerPoint/Slides

Job description

Job Description:

About The Team

About Shopee Supermarket

Shopee Supermarket is Shopee’s in-house retail channel offering a wide selection of grocery and household essentials from top FMCG suppliers. As a trusted one-stop shop for everyday needs, we ensure competitive pricing, reliable fulfillment, and curated deals to provide users with a seamless and value-driven online grocery experience. Join our team and contribute to impactful initiatives across strategy, analytics, marketing, and operations.

About The Role

Job Description

• Secure and improve supplier margins by negotiating competitive margins with new suppliers and stronger margin terms with existing suppliers, in line with Supermarket’s commercial targets.
• Secure promotional support from suppliers, including funding and participation in campaigns, and recommend how support should be allocated across priority products and activities.
• Identify assortment expansion opportunities by proposing new SKUs, bundles, and other additions that can strengthen the supplier’s offer and grow the business.
• Develop account plans for assigned suppliers, setting performance goals and outlining the assortment, promotions, investments, and actions needed to achieve them.
• Coordinate promotion filing and execution for approved mechanics, ensuring submissions and setup are complete and on schedule.
• Manage supplier concerns and follow-through by coordinating with the relevant internal teams on inventory, inbound, finance, and other account issues, and tracking them through resolution.
• Cultivate and maintain a strong working relationship with retail account’s representatives and decision makers.
• Conduct business reviews and performance analyses by assessing supplier results, identifying key drivers and gaps, and agreeing on clear next steps with owners and timelines.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Management, Economics, or a related field.
• 2-3 years of experience in account management, sales, e-commerce, retail, FMCG, or commercial operations.
• Understanding of retail or e-commerce performance, supplier account management, and campaign or promotion mechanics.
• Strong analytical skills, with the ability to interpret account results and turn findings into clear actions.
• Advanced proficiency in Excel/Google Sheets and Powerpoint/Slides is a must
• Clear communication, presentation, negotiation, and stakeholder management skills.
• Strong organization and follow-through, with the ability to manage multiple suppliers, deadlines, and workstreams.
• A proactive, collaborative problem-solving approach and attention to detail.

Requirements: