Key Account Manager

Lazada; Taguig; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Lazada in Taguig, Philippines is seeking a Key Account Manager to drive growth for assigned seller portfolios on the Lazada platform. You will build strong relationships, lead negotiations, plan campaigns, and leverage analytics to optimize performance.

You will collaborate with cross-functional teams across operations, logistics, finance, and marketing to deliver measurable results and drive category performance with strategic leadership.

Qualifications

• Bachelor’s degree required; experience in e-commerce, sales, account management or business development is an advantage.
• Strong industry knowledge and ability to use insights to drive strategy.
• Track record of delivering results, negotiations, problem solving, and stakeholder management.
• Adaptable, resilient, and able to navigate changing account ownership and priorities.
• Analytical with business acumen to apply performance data for improvement.
• Entrepreneurial and self-driven with growth mindset and strong communication skills; Mandarin is a plus.

Responsibilities

• Own overall business performance for assigned seller accounts and drive sales growth.
• Drive assortment, marketing tools, and joint business planning with sellers.
• Collaborate with platform operations, campaigns, logistics, and finance to hit growth metrics.
• Lead negotiations and campaigns to optimize category performance.
• Analyze data to provide insights to sellers for performance improvement.

Skills

Account management

Sales strategy

Data analytics

Negotiation

Stakeholder management

Industry knowledge

Communication skills

Education

Bachelor’s Degree

Job description

As a Key Account Manager (KAM), you will be responsible for driving the growth and success of your assigned seller portfolio. You will develop and maintain strong relationships with accounts, acting as a trusted partner to build and boost their business on the Lazada platform. This role requires you to combine operational excellence with a strategic mindset, leveraging industry insights, sales analysis, and business planning to optimize seller performance and drive measurable growth.

• Account Management: Own the overall business performance and be the main point of contact of your assigned sellers. Ensure growth in sales, orders, and buyers by managing and developing key accounts through targeted strategies and initiatives. Help sellers meet objectives while taking into consideration the platform's priorities.
• Sales & Marketing: Drive assortment expansion, adoption of key mechanics, tools, and solutions, and joint business planning with sellers. Develop and implement tailored marketing and sales strategies to boost visibility and performance on the platform.
• Operational Excellence: Collaborate with internal teams (e.g., platform operations, campaigns, logistics, finance) to meet growth objectives such as DAU, conversion rate, and on-time shipping performance. Ensure smooth operational processes and timely fulfillment.
• Strategic Leadership: Lead negotiations, manage relationships, and facilitate the execution of campaigns and tools that engage sellers. Take ownership of category performance and stay on top of emerging trends, using industry knowledge and insights to advise sellers on how to optimize their business.
• Analytics & Reporting: Utilize data and analytics to identify trends, opportunities, and areas of improvement. Provide actionable insights to sellers to optimize their performance on the platform

Qualifications & Skills

• At minimum, a Bachelor’s Degree. Prior experience in e-commerce, sales, account management, retail (online or offline) and/or business development is an advantage.
• Strong understanding or relevant experience to the industry/category is preferred, with the ability to use market knowledge and industry insights to drive strategy and decision-making.
• Has a track record of delivering results, successful negotiations, problem solving, as well as effective relationship and stakeholder management.
• Open to change and resilient, adaptable and can navigate changing account ownership assignments and business priorities.
• Highly analytical with strong business acumen; able to assess performance data and apply insights to improve outcomes.
• Entrepreneurial, acting as the owner of the business.
• Self-driven and motivated to drive impact and create value.
• Has a growth and learning mindset, with strong communication skills (both verbal and written). Proficiency in Mandarin is a plus.