FBS Seller Management KAM - Mandarin Speaker Scommerce

Shopee; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Shopee in Pasig City, Metro Manila, Philippines is seeking a proactive Account Manager to support and grow our Fulfilled by Shopee (FBS) seller base. You will work with senior seller decision-makers and internal teams to improve performance and unlock sales growth.

Key duties include onboarding, monitoring inventory, resolving billing and VAS concerns, and coordinating with warehouse, logistics, and finance.

Qualifications

• 3–5 years of experience in account management, operations, or e-commerce fulfillment.
• Excellent communication and relationship management skills.
• Fluency in English and Mandarin.
• Able to work in Pasig City, Metro Manila, Philippines.
• Proficient in Excel/Google Sheets; data-driven and analytical.

Responsibilities

• Serve as the main contact for assigned sellers, including senior stakeholders.
• Build long-term, trust-based relationships with sellers and stay responsive beyond standard hours.
• Drive seller engagement, retention, and satisfaction.
• Coordinate with internal teams (warehouse, logistics, finance) to resolve seller issues.
• Monitor inventory and replenishment; prevent stockouts.
• Analyze data to identify growth opportunities and risks; build action plans.

Skills

Communication

Relationship management

Data analysis

Education

Bachelor’s degree in Business, Marketing, Operations, or related field

Tools

Excel/Google Sheets

Job description

Job Description:

About The Team

We are looking for a proactive, business-minded Account Manager to support and grow our Fulfilled by Shopee (FBS) seller base. You will work with seller decision-makers (e.g., e-commerce managers, business owners) and internal teams to drive operational performance, enhance seller satisfaction, and unlock sales growth. This role combines relationship management, business analysis, and operational execution—ideal for someone with strong customer orientation and maturity.

Seller Success & Relationship Management

• Serve as the main contact for assigned sellers, including senior stakeholders.
• Build long-term and trust-based relationships with sellers and stay responsive, even beyond standard work hours if needed.
• Drive seller engagement, retention, and satisfaction.

Operational & Performance Support

• Ensure smooth onboarding and FBS compliance.
• Monitor inventory and replenishment; prevent stockouts.
• Address billing, reconciliation, and value-added service (VAS) concerns.
• Coordinate with internal teams (e.g., warehouse, logistics, finance) to resolve seller issues.

Growth & Business Insight

• Analyze data to identify growth opportunities and risks.
• Build action plans to increase ADO (Average Daily Orders) and expand assortment.
• Support campaigns and initiatives with category and marketing teams.
• Conduct performance reviews and ensure policy compliance.

Requirements

• Bachelor’s degree in Business, Marketing, Operations, or related field.
• 3–5 years experience in account management, operations, or e-commerce fulfillment.
• Excellent communication and relationship management skills.
• Mature and self-driven; able to manage complex accounts independently.
• Proficient in Excel/Google Sheets; data-driven and analytical.
• Flexible and responsive to seller needs beyond standard hours if required.
• Customer-first mindset with a passion for business growth.
• Fluency in English and Mandarin proficiency is required.
• Must be amenable to work in Pasig City, Metro Manila, Philippines