Key Account Manager - Cross Border

Shopee; Manila; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

A leading e-commerce platform based in Metro Manila seeks an individual to manage performance and drive competitive advantage for overseas sellers. Responsibilities include monitoring trends, analyzing seller performance, and coordinating with market teams to execute growth plans. Ideal candidates should possess strong analytical, project management, and communication skills, with proficiency in Excel and Google Sheets. Proficiency in Mandarin is a plus, but not required.

Qualifications

• Proficiency in Microsoft Excel and Google Sheets.
• Strong project and stakeholder management skills.
• Ability to analyze data and provide actionable insights.
• Data-driven mindset with understanding of growth and profitability.
• Excellent verbal and non-verbal communication skills in English.
• Mandarin is a plus but not required.

Responsibilities

• Manage performance of overseas sellers in assigned categories.
• Monitor trends and analyze seller performance.
• Coordinate with teams to design and execute growth plans.
• Drive campaign performance for cross-border shops.
• Collaborate with seller market teams to obtain information and cascade programs.
• Act as point of contact for cross-border shop operational issues.
• Perform ad-hoc analyses related to assigned categories.

Skills

Microsoft Excel

Google Sheets

Project management

Stakeholder management

Analytical skills

Problem-solving skills

Communication skills

Tools

Microsoft Excel

Google Sheets

Job description

Job Description

• Manage performance and drive competitive advantage of overseas sellers in assigned categories:
• Monitor trends and analyze seller performance and profitability - generate actionable insights to develop category initiatives aligned with company goals and objectives.
• Map category landscape and coordinate with seller market teams to design and execute category growth plans.
• Coordinate with both local and cross-border teams to ensure optimal resource allocation - leverage available internal resources to drive campaign performance of overseas sellers.
• Collaborate with seller market teams to obtain information, cascade programs, generate investments and gather feedback from overseas sellers in assigned categories.
• Act as point of contact for any operational issues of cross-border shops in assigned categories.
• Perform ad-hoc analyses related to assigned categories as required

Requirements

• Proficiency in Microsoft Excel and Google Sheets
• Project management/stakeholder management skills
• Strong analytical and problem-solving skills
• Data-driven mindset and solid business acumen (good understanding of growth and profitability)
• Good communication skills
• Excellent verbal and non-verbal communication skills in English, Mandarin is a plus, but not required