Key Account Manager - FMCG (Health)-BGC (1)

Lazada Group; Hinoba-an; On-site; PHP 700,000 - 1,100,000; Full time

Benefits offered by this job

None

Job summary

Lazada Group in the Philippines is looking for a proactive Key Account Manager to nurture and manage relationships with valued sellers, resolve issues, and promote Lazada programs. You will drive adoption of platform tools and solutions, while supporting seller growth through on-site visits and collaborative problem-solving.

You will coordinate with internal teams, monitor performance metrics, and tailor approaches to maximize seller success on our marketplace.

Qualifications

• Proven track record of negotiations and relationship management.
• Ability to build rapport with assigned Key Accounts in a sub-category.
• Excellent communication and interpersonal skills.
• Ability to analyze data and draw actionable insights.
• Proactive problem-solving with a customer-centric mindset.
• Willingness to travel for on-site seller visits.
• Bachelor's degree in Business, Marketing, Sales, or a related field (preferred).
• Strong understanding of e-commerce operations and marketplace dynamics (preferred).

Responsibilities

• Act as the primary point of contact for sellers to address concerns related to programs, sponsored solutions, campaigns, or logistics.
• Collaborate with internal teams to find effective solutions and ensure prompt resolution.
• Monitor seller performance metrics and identify areas for improvement with growth plans.
• Conduct regular in-person visits to seller locations to strengthen relationships and gain insights.
• Present and promote platform features and programs to drive adoption and engagement.
• Provide training and guidance to sellers on platform tools and best practices.

Skills

Negotiation

Relationship management

Communication skills

Data analysis

Problem solving

Willingness to travel

Education

Bachelor's degree in Business/Marketing/Sales

Job description

Department:

Commercial

Location:

Philippines

Job Description

The role

As a Key Account Manager in our Category-Sub Category Team, you will be responsible for nurturing and managing relationships with our valued sellers. You will play a pivotal role in resolving seller issues, promoting our programs and solutions, and ensuring that sellers optimize their performance on our platform. This role reports into the Category Manager.

Key Tasks & Responsibilities

Solutions Architect

• Act as the primary point of contact for sellers to address any concerns related to programs, sponsored solutions, campaigns, or logistics; among others.
• Collaborate with internal teams to find effective solutions to seller issues and ensure prompt resolution.

Performance Consultant

• Monitor seller performance metrics, including sales, customer satisfaction, and compliance with platform policies.
• Identify areas of improvement and work closely with sellers to develop action plans for growth.

Relationship Manager

• Conduct regular in-person visits to seller locations to strengthen relationships and gain insights into their operations.
• Gather feedback, understand challenges, and provide on-site support to improve seller experience.

Engagement Champion

• Present and promote our platform's various features, programs, and solutions to sellers.
• Tailor pitches to the unique needs and goals of each seller, driving adoption and engagement.
• Provide training and guidance to sellers on platform tools, best practices, and strategies to enhance their performance.

Job Requirements

Qualifications & Skills

• Proven track record of successful negotiations and relationship management
• Can easily build rapport and relationship to assigned Key Accounts in the sub-category
• Excellent communication and interpersonal skills.
• Ability to analyze data and draw actionable insights.
• Proactive problem-solving skills and a customer-centric mindset.
• Willingness to travel for on-site seller visits.
• Bachelor's degree in Business, Marketing, Sales, or a related field (preferred)
• Strong understanding of e-commerce operations and marketplace dynamics (preferred).