Key Account Manager (Mandarin Speaking)

J&T Cargo; Taguig; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

J&T Cargo Philippines is seeking a Manager-level professional in BGC, Taguig to drive business growth, expand market presence, strengthen client relationships, and optimize customer operations. The role oversees Key Account Management, Market Expansion, or Marketing Operations based on expertise.

You will lead cross-functional teams, tailor logistics solutions for major industries, manage end-to-end client cycles, and ensure sustainable results through data-driven insights and coordinated

Qualifications

• Bachelor's degree or higher in Business Administration, Marketing, Management, Logistics or related field.
• At least 2 years of relevant experience in sales, business development, market expansion, or fulfillment management.
• Experience in logistics, FMCG, retail, or related industries.
• Experience developing logistics solutions for home appliances, furniture, footwear & apparel.
• Previous experience with other logistics companies is an advantage.
• Willing to conduct fieldwork and market visits; able to coordinate with multiple teams.

Responsibilities

• Lead the complete lead-to-cash cycle from lead generation to client retention.
• Manage and develop relationships with clients nationwide.
• Develop customized logistics solutions for key industries.
• Identify and secure key accounts and major clients.
• Lead market expansion through planning, channel development, and geographic growth.
• Oversee marketing operations, client fulfillment, and risk management.

Skills

Fluent English

Fluent Chinese/Mandarin

Client relationship management

Cross-functional collaboration

Education

Bachelor’s degree or higher in Business Administration, Marketing, Management, Logistics, or related field

Job description

About the role

This is a Manager-level position based in BGC, Taguig, responsible for driving business growth, expanding market presence, strengthening client relationships, and ensuring effective customer operations. The role will oversee either Key Account Management, Market Expansion, or Marketing Operations, depending on the candidate’s expertise and background.

Key responsibilities

Key Account Management

• Lead the complete lead-to-cash cycle, including lead generation, client follow-up, contract signing, payment collection, and client retention
• Manage and develop relationships with large, medium, and small-scale clients nationwide
• Develop customized logistics solutions for key industries such as footwear and apparel, home appliances, 3C electronics, and furniture
• Identify and secure key accounts, major clients, and chain/retail customers

Market Expansion

• Lead the full cycle from market planning to channel execution
• Develop and expand business across professional wholesale markets, regional core markets, and emerging markets
• Identify new business opportunities and establish effective market channels
• Drive geographic expansion and strengthen the company’s channel network
• Lead field-based market development activities and actively engage with potential clients and business partners

Marketing Operations

• Oversee client fulfillment, differentiated customer service, and risk management
• Ensure that customer acquisition efforts are converted into client retention and sustainable business results
• Analyze operational and customer data to identify issues, trends, and opportunities for improvement
• Coordinate with clients, sales teams, branches, and headquarters to resolve operational concerns
• Drive cross-functional collaboration to ensure smooth customer operations and service delivery
• Handle urgent and unexpected customer or operational issues effectively

Qualifications

• Bachelor’s degree or higher in Business Administration, Marketing, Management, Logistics, or a related field
• At least 2 years of relevant experience in sales, business development, market expansion, channel management, client operations, or fulfillment management, depending on the assigned function
• Experience in thelogistics, FMCG, retail, or related industries.
• Experience developing logistics solutions for home appliances, furniture, footwear & apparel, or related industries.
• Previous experience with other logistics companies is an advantage.

• Willing to conduct fieldwork and market visits as required

• Able to work effectively with clients, sales teams, branches, and headquarters
• Fluent in English and Chinese/Mandarin, with the ability to communicate with foreign clients and headquarters