Key Account Manager

Ritual Matcha Co.; Manila; On-site; PHP 334,800 - 558,000; Full time

Job summary

Ritual Matcha Co. in Manila is seeking a dedicated individual to manage key wholesale matcha customers. The role involves processing orders, maintaining client relationships, and conducting tasting sessions. Candidates should have strong empathy and communication skills, along with a Bachelor's degree in Business or Marketing. Experience in the foodservice or beverage industry is advantageous, and proficiency in CRM tools is preferred. Join a fast-growing company dedicated to delivering quality matcha to clients.

Qualifications

• Experience building and maintaining client relationships.
• Strong empathy and communication skills to assess client needs.
• Knowledge of the foodservice or beverage industry is a plus.
• Ability to work independently and collaboratively in a team.
• Proficiency in relevant CRM and account management tools is an advantage.

Responsibilities

• Directly manage key wholesale matcha customers.
• Process direct wholesale orders and inbound sales inquiries.
• Conduct tasting sessions and manage client relationships.
• Allocate matcha supply across clients.
• Develop dashboards to track customer success.

Skills

Client relationship management

Empathy

Communication Skills

Foodservice knowledge

Team collaboration

CRM proficiency

Education

Bachelor’s degree in Business, Marketing, or a related field

Job description

Ritual Matcha Co. is a fast-growing company bringing Japanese matcha to everyday rituals. We work closely with 300+ wholesale clients (e.g., café & bakeries), bringing traceable matcha from the top tea farms in Japan to the cups of consumers.

We also provide tailored white labeling solutions for matcha brands looking to differentiate their products. Our mission is to deliver high-quality matcha to partners while supporting their growth in the competitive market.

Role Description

• Directly manage key wholesale matcha customers, among 300+ partners in PH (café, matcha brand, and distributor)
• Process direct wholesale orders, inbound sales inquiries, etc.
• Conduct tasting sessions, manage client relationships, and convert leads & inquiries into loyal clients
• Allocate matcha supply across clients, and shape matcha procurement plans based on current and projected customer demand
• Develop dashboards to track customer success and manage demand & supply

Qualifications

• Experience building and maintaining client relationships
• Strong Empathy and Communication Skills to assess client needs and help solve their problems
• Knowledge of the foodservice or beverage industry is a plus
• Effective working both independently and collaboratively in a team
• Bachelor’s degree in Business, Marketing, or a related field preferred
• Proficiency in relevant CRM and account management tools is an advantage