Junior IT Support: Hands-On Desktop & Network Ops

Canon Business Process Services Philippines Inc.; Angeles; On-site; PHP 223,000 - 446,000; Full time

Job summary

Canon Business Process Services Philippines Inc. is seeking a Junior IT Support to provide 24-hour desktop and hardware support, focusing on local IT infrastructure, including PCs, networking and software applications.

The role is hands-on, joining a team responsible for desktop/laptop configuration, mobile devices, network and application support, with emphasis on Windows OS and related software. Strong communication and customer service are essential.

Qualifications

• Strong communication, analytical and problem-solving skills.
• Ability to prioritize, respond swiftly and deliver good customer service.
• Adaptable 'Can-do' attitude and willingness to learn.

Responsibilities

• Provide IT support to customers, clients and other departments.
• Ensure that applications, services and networks are up and running.
• Conduct asset audits for hardware and software.
• Monitor status of hardware, systems and network components.
• Assist with systems administration projects when needed.
• Anticipate computing trends affecting IT operations.
• Support clients and operations on hardware/network issues.
• Provide user maintenance to keep production IT systems running smoothly.

Skills

Communication

Analytical thinking

Problem solving

Teamwork

Education

Tertiary IT qualification or equivalent

Job description

Canon Business Process Services Philippines Inc. is seeking a Junior IT Support to provide 24-hour desktop and hardware support, focusing on local IT infrastructure, including PCs, networking and software applications.

The role is hands-on, joining a team responsible for desktop/laptop configuration, mobile devices, network and application support, with emphasis on Windows OS and related software. Strong communication and customer service are essential.