IT Support Specialist: Windows, Imaging & Automation

Jobtailor; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

Jobtailor in the Philippines is looking for an IT Support/Helpdesk specialist to provide 1st and 2nd level assistance for hardware, software, and network issues. You will set up and configure desktops, laptops, printers, and peripherals, and help manage user accounts and onboarding processes.

The role emphasizes routine system maintenance, patching, asset inventory, vendor coordination, and identifying patterns for improvement.

Qualifications

• 6 months to 1 year of IT support or helpdesk experience.
• Fresh graduates welcome to apply.
• Strong knowledge of Windows system support and directory services.
• Device setup, imaging, and asset management experience.
• Familiarity with Spiceworks ticketing system.
• Excellent collaboration and problem-solving skills.
• Willing to be stationed at Alangilan, Batangas office.

Responsibilities

• Provide 1st/2nd-level support for hardware, software, and network issues.
• Set up and configure desktops, laptops, printers, and peripherals.
• Manage user accounts, permissions, onboarding, and offboarding.
• Perform routine system maintenance, updates, and security patches.
• Maintain IT asset inventory and coordinate with vendors.
• Document incidents and escalate as needed; identify patterns for improvement.
• Explore and integrate automation/AI tools to streamline IT operations.

Skills

Windows System Support

IT Support/Helpdesk Experience

Device Setup and Imaging

Collaboration and Problem-Solving

Vendor Coordination

Tools

Spiceworks

Automation Tools

AI Tools

Job description

Jobtailor in the Philippines is looking for an IT Support/Helpdesk specialist to provide 1st and 2nd level assistance for hardware, software, and network issues. You will set up and configure desktops, laptops, printers, and peripherals, and help manage user accounts and onboarding processes.

The role emphasizes routine system maintenance, patching, asset inventory, vendor coordination, and identifying patterns for improvement.