Corporate IT Support

Canon Business Process Services Philippines Inc.; Angeles; On-site; PHP 223,000 - 446,000; Full time

Job summary

Canon Business Process Services Philippines Inc. is seeking a Junior IT Support to provide 24-hour desktop and hardware support, focusing on local IT infrastructure, including PCs, networking and software applications.

The role is hands-on, joining a team responsible for desktop/laptop configuration, mobile devices, network and application support, with emphasis on Windows OS and related software. Strong communication and customer service are essential.

Qualifications

• Strong communication, analytical and problem-solving skills.
• Ability to prioritize, respond swiftly and deliver good customer service.
• Adaptable 'Can-do' attitude and willingness to learn.

Responsibilities

• Provide IT support to customers, clients and other departments.
• Ensure that applications, services and networks are up and running.
• Conduct asset audits for hardware and software.
• Monitor status of hardware, systems and network components.
• Assist with systems administration projects when needed.
• Anticipate computing trends affecting IT operations.
• Support clients and operations on hardware/network issues.
• Provide user maintenance to keep production IT systems running smoothly.

Skills

Communication

Analytical thinking

Problem solving

Teamwork

Education

Tertiary IT qualification or equivalent

Job description

The Junior IT Support is responsible for providing 24-hour support for operations for desktop software and hardware configuration, implementation, and maintenance as well as various technologies managed by the IT department. This person will focus on the administration of the company's local IT Infrastructure to include desktop PC’s, networking and software applications.

The Jr. IT Support will be a very hands-on, member of the IT support team responsible for desktop, laptop configuration, mobile device, network and application support including Windows operating systems and software and other applications. This is an internal customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent verbal communication skills.

Converga require agile thinking personnel who are quick to react to challenges and present a positive attitude to their workplace environment.

Essential duties

• Provide IT support to customers, clients and other departments.
• Ensure that applications, services and networks are up and running
• Continuous audits on assets, both hardware and software.
• Status monitoring of hardware, system and network components.
• May be assigned to systems administration projects
• Anticipate trends in computing that affects IT Operations - Operation Systems, Monitoring Systems, Databases, Application Servers, Security, Firewalls and Networking
• Assist clients, operations and other business units on hardware/network issues.
• Provide user maintenance and assistance as required to ensure production IT systems continue operating at peak efficiency.
• Other duties and responsibilities may be assigned by immediate supervisor/manager.

Qualifications

• Tertiary IT qualification or better (Fresh IT graduates are also considered)
• Understanding of Systems and Network Infrastructures
• Understanding of Computer’s hardware and software components
• Strong communication, analytical and problem-solving skills
• Adaptable "Can-do" attitude

Experience

• Preferably at least 3 months experience of OJT on a BPO environment
• Completed IT thesis which relates to either Network, Software or Hardware.

Skills Sets

• Strong interpersonal and team skills, with the ability to work independently.
• Proficiency at leveraging precious resources.
• High attention to detail and proven ability to manage multiple competing priorities simultaneously.
• Composed, poised and professional outlook.
• History of teamwork and willingness to roll up one’s sleeves to get the job done.
• Well-timed tenacity and conviction.
• Being vocally self-critical.