Desktop Support

Great Image Services Corporation; Philippines; On-site; PHP 335,000 - 502,000; Full time

Job summary

Great Image Services Corporation in the Philippines is seeking a dedicated Desktop Support specialist to join our IT Support team in a full-time capacity. Based in Cubao, Quezon City, this role is critical to ensuring our organisation's technology infrastructure runs smoothly and efficiently.

As a Desktop Support professional, you will be the frontline of our IT operations, providing essential technical assistance to end-users and maintaining the health of our desktop and computing environments.

Qualifications

• 2–3 years of hands-on desktop support experience.
• Windows, macOS, and Linux familiarity.
• Troubleshoot hardware (printers, monitors, peripherals) and software issues.
• Experience with ticketing systems and IT service management tools.

Responsibilities

• Provide first and second-level technical support to end-users.
• Install, configure and maintain desktops, laptops, monitors and peripherals.
• Manage software updates and patches across the desktop environment.
• Diagnose and resolve performance issues and backups.
• Create user guides and documentation for IT systems.

Skills

Desktop support

Clear communication

Problem solving

Attention to detail

Fast-paced work

Education

CompTIA A+ / Modern Desktop cert

Tools

Ticketing systems

ITSM tools

Job description

About the role

Great Image Services Corporation is seeking a dedicated Desktop Support specialist to join our IT Support team in a full-time capacity. Based in Cubao, Quezon City, Metro Manila, this role is critical to ensuring our organisation's technology infrastructure runs smoothly and efficiently. As a Desktop Support professional, you will be the frontline of our IT operations, providing essential technical assistance to end-users and maintaining the health of our desktop and computing environments. This position plays a vital role in minimising downtime, enhancing productivity and supporting our broader business objectives through responsive and effective IT support.

What you'll be doing

• Providing first and second-level technical support to end-users, responding to IT helpdesk requests and troubleshooting hardware, software and connectivity issues

• Installing, configuring and maintaining desktop computers, laptops, monitors, printers and other peripheral devices

• Managing software installations, updates and patches across the organisation's desktop environment

• Diagnosing and resolving system performance issues, including memory, storage and processing problems

• Providing user training and documentation on IT systems, applications and best practices

• Maintaining accurate records of support requests, incidents and resolutions using ticketing systems

• Performing regular preventative maintenance and system backups to ensure data integrity and system reliability

• Collaborating with other IT team members to upscale complex issues and implement solutions

• Ensuring compliance with IT security policies, data protection standards and asset management procedures

What we're looking for

• Proven experience in desktop support, IT helpdesk or similar IT support roles, typically requiring 2-3 years of hands-on technical experience

• Strong technical knowledge of operating systems including Windows, macOS and potentially Linux environments

• Proficiency in troubleshooting hardware issues, including printers, monitors, network connectivity and peripheral devices

• Experience with ticketing systems and IT service management tools

• Knowledge of network basics, including TCP/IP, DNS and DHCP protocols

• Familiarity with antivirus software, security tools and best practices for data protection

• Excellent communication skills with the ability to explain technical concepts to non-technical users in a clear and patient manner

• Strong problem‑solving abilities and attention to detail

• Ability to work efficiently in a fast-paced environment and prioritise multiple support requests

• CompTIA A+, Microsoft Certified: Modern Desktop Administrator or similar relevant IT certification is highly desirable