Junior IT Support

Canon Information Technologies Philippines, Inc.; Angeles; On-site; PHP 260,000 - 380,000; Full time

Job summary

Canon Information Technologies Philippines, Inc. is seeking an IT support specialist to deliver 24/7 desktop and network assistance. You will configure devices, manage software applications, and keep critical systems operational.

The role requires understanding of networks, Windows OS, and hardware diagnostics. Fresh graduates welcome; strong problem-solving and communication skills are essential.

Qualifications

• Tertiary IT qualification or higher; fresh IT graduates are considered.
• Understanding of systems and network infrastructures.
• Knowledge of computer hardware and software components.
• Strong communication, analytical, and problem-solving skills.
• Adaptable and proactive attitude.
• Preferably at least 3 months of on-the-job training in a BPO environment.
• Completed IT thesis related to network, software, or hardware.
• Strong interpersonal and team skills with ability to work independently.

Responsibilities

• Provide 24-hour IT support for desktop software and hardware configuration, implementation, and maintenance.
• Administer the company's local IT infrastructure including desktop PCs, networking, and software applications.
• Configure and support desktops, laptops, mobile devices, networks, and applications, including Windows operating systems.
• Ensure applications, services, and networks are operational.
• Conduct continuous audits on hardware and software assets.
• Monitor status of hardware, system, and network components.
• Assist clients, operations, and other business units with hardware and network issues.
• Provide user maintenance and assistance to maintain peak efficiency of production IT systems.
• Participate in systems administration projects as assigned.
• Anticipate trends in computing affecting IT operations such as operating systems, monitoring systems, databases, application servers, security, firewalls, and networking.
• Perform other duties as assigned by supervisor or manager.

Skills

IT support

Networking basics

Windows OS

Hardware diagnostics

Problem solving

Communication

Teamwork

Education

Tertiary IT qualification

Tools

Active Directory

Windows OS

VPN

Job description

Your Role

Here’s what you will be doing:

• Provide 24-hour IT support for desktop software and hardware configuration, implementation, and maintenance.
• Administer the company's local IT infrastructure including desktop PCs, networking, and software applications.
• Configure and support desktops, laptops, mobile devices, networks, and applications, including Windows operating systems.
• Ensure applications, services, and networks are operational.
• Conduct continuous audits on hardware and software assets.
• Monitor status of hardware, system, and network components.
• Assist clients, operations, and other business units with hardware and network issues.
• Provide user maintenance and assistance to maintain peak efficiency of production IT systems.
• Participate in systems administration projects as assigned.
• Anticipate trends in computing affecting IT operations such as operating systems, monitoring systems, databases, application servers, security, firewalls, and networking.
• Perform other duties as assigned by supervisor or manager.

About You

The company is looking for:

• Tertiary IT qualification or higher; fresh IT graduates are considered.
• Understanding of systems and network infrastructures.
• Knowledge of computer hardware and software components.
• Strong communication, analytical, and problem-solving skills.
• Adaptable "Can-do" attitude.
• Preferably at least 3 months of on-the-job training experience in a BPO environment.
• Completed IT thesis related to network, software, or hardware.
• Strong interpersonal and team skills with ability to work independently.
• Proficiency in leveraging resources effectively.
• High attention to detail and ability to manage multiple priorities simultaneously.
• Composed, poised, and professional outlook.
• History of teamwork and willingness to take initiative.
• Well-timed tenacity and conviction.
• Ability to be vocally self-critical.