Junior Associate - HR Shared Services (Total Rewards)

Comrise; Taguig; On-site; PHP 335,000 - 558,000; Full time

Job summary

Comrise, based in Taguig, Philippines, is seeking an HR Shared Services professional to support centralized HR operations including payroll, benefits, and core transactions. The role emphasizes service standards, data privacy, and collaboration with HRIS and technology teams.

You will handle day-to-day GHRS duties, maintain employee records, and participate in improvement projects while adapting to rotating shifts and North America hours. Strong communication and teamwork are essential.

Qualifications

• Bachelor's degree required.
• HR Shared Services experience highly preferred.
• Strong written and verbal communication skills.
• Ability to plan and prioritize workload.
• Ability to work as part of a team and alone with a 'can do' attitude.
• Maintain good working relationships with colleagues across HR.
• Ability to provide a high standard of customer care.
• Methodical and organized.
• Willing to be assigned on rotating shift and North America hours.

Responsibilities

• Perform day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics.
• Administer ServiceCentral resolutions based on assigned access and other HR systems-related support.
• Assist with maintaining accurate employee records including associate personal files.
• Participate in ad hoc projects pertaining to Human Resources and/or office-wide issues.
• Follow the defined processes in GHRS and pursue process efficiency improvements.
• Identify opportunities for better team efficiencies and implement with leader approval.
• Fully responsible for keeping employee data accuracy and privacy.
• Facilitate monitoring of team tasks and accurate entry of completion in trackers.
• Sharpen expertise and deep knowledge of HR issues to gain credibility across areas.
• Enrich processes and value-added services for internal customers.
• Deliver quality GHRS tasks through process mapping and design.

Skills

Communication skills

Team player

Education

Bachelor's Degree

Tools

Excel

Word

Job description

Description: Provides centralized human resource services spanning payroll, benefits, and other transactions. Ensures efficiency of service center operations, technology, and transaction processes. Establishes standards and procedures for handling employee questions, transactions, and administration of human resource programs. Coordinates services with human resource information systems, human resource program managers, and technology specialists.

The Role

• Perform day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics
• Administer ServiceCentral resolutions based on assigned access and other HR systems-related support
• Assists with maintaining accurate employee records including associate personal files
• Participate in ad hoc projects pertains to Human Resources and/or office-wide issues
• Follow the defined processes in GHRS. Cooperate on focused process efficiency, monitoring of workload and the implementation of the improvement projects
• Identify the potential for better team efficiencies and agree with the leader on their implementation
• Fully responsible for keeping employee data accuracy and privacy
• Facilitate monitoring of team’s tasks and accurate entry of completion in trackers
• Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas
• Enrich the processes and the value added services for the internal customer
• Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing

The Requirements:

• Bachelor's Degree required
• HR Shared Services experience highly preferred
• Strong written and verbal communication skills
• Ability to plan and prioritize workloadAbility to use own initiative but work under instruction as required
• Ability to work as part of a team and alone with a 'can do' attitude
• Maintain good working relationships with colleagues across HR
• Ability to provide a high standards of customer care
• Methodical and organized
• Quick Learner and self-motivated
• Flexible and adaptable to changes
• Working knowledge of Excel and Word will be preferred
• Willing to be assigned on rotating shift and in North America hours