Business Support Specialist

E-team Workforce Private Corporation; Taguig; Hybrid; PHP 300,000 - 420,000; Full time

Job summary

E-team Workforce Private Corporation is seeking an organized GHRS Data and Records Management professional to support payroll, benefits, and HR transactions in our Manila hub. You will coordinate with HR information systems, HR program managers, and technology specialists to maintain accurate employee records while protecting privacy and ensuring service standards.

Bachelor’s degree required; strong written and verbal communication, teamwork, and the ability to plan and prioritize workloads are

Qualifications

• Bachelor’s degree is required.
• HR Shared Services experience preferred.
• Strong written and verbal communication skills.
• Ability to plan and prioritize workload.
• Ability to work independently or as part of a team.
• Maintain good working relationships across HR.
• Provide high standards of customer care.
• Methodical and organized.
• Quick learner and self-motivated.

Responsibilities

• Perform day-to-day GHRS operations, ensuring adherence to service level standards and metrics.
• Administer ServiceCentral resolutions based on assigned access and other HR systems-related support.
• Assist with maintaining accurate employee records including associate personal files.
• Participate in ad hoc projects pertaining to Human Resources and/or office-wide issues.
• Follow the defined processes in GHRS; cooperate on process efficiency and improvement projects.
• Identify potential for better team efficiencies and coordinate with the leader on implementation.
• Keep employee data accuracy and privacy fully maintained.
• Facilitate monitoring of team tasks and entry of completion in trackers.
• Advance expertise in HR issues to gain credibility across areas.
• Deliver quality GHRS tasks with process mapping and design excellence.

Skills

Strong written and verbal comm.

Plan and prioritize workload

Teamwork and independent work

Customer care standards

Relationship building across HR

Self-motivated

Quick learner

Education

Bachelor's Degree

Job description

About the role

GHRS – Data and Records Management Team provides centralized human resource services spanning payroll, benefits, and other transactions. The role ensures efficiency of service center operations, technology, and transaction processes, and establishes standards and procedures for handling employee questions, transactions, and administration of human resource programs. You will coordinate services with human resource information systems, human resource program managers, and technology specialists.

Key responsibilities

• Perform day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics

• Administer ServiceCentral resolutions based on assigned access and other HR systems-related support

• Assist with maintaining accurate employee records including associate personal files

• Participate in ad hoc projects pertaining to Human Resources and/or office-wide issues

• Follow the defined processes in GHRS, cooperate on focused process efficiency, monitoring of workload and the implementation of improvement projects

• Identify the potential for better team efficiencies and agree with the leader on their implementation

• Keep employee data accuracy and privacy fully maintained

• Facilitate monitoring of team's tasks and accurate entry of completion in trackers

• Sharpen expertise and deep knowledge of HR issues to gain credibility in different areas

• Facilitate professional excellence through quality delivery of GHRS tasks, expertise in process mapping and process designing

About you

• Bachelor's Degree

• HR Shared Services experience preferred

• Strong written and verbal communication skills

• Ability to plan and prioritize workload

• Ability to use own initiative but work under instruction as required

• Ability to work as part of a team and alone with a 'can do' attitude

• Maintain good working relationships with colleagues across HR

• Ability to provide high standards of customer care

• Methodical and organized

• Quick learner and self-motivated