Human Resources Associate (Night Shift)

Hammerjack Pty Ltd; Taguig; Hybrid; PHP 420,000 - 620,000; Full time

Job summary

Hammerjack Pty Ltd in Manila is seeking a HR Shared Services professional to provide centralized HR services including payroll, benefits and transactional support. You will maintain employee records, participate in HR projects, and ensure data accuracy and privacy while supporting global operations.

The role requires handling GHRS processes, adopting efficiency improvements, and working collaboratively with HR and technology teams on a rotating shift aligned to US night hours.

Qualifications

• Bachelor's Degree required.
• HR Shared Services experience preferred.
• Strong written and verbal communication skills.
• Ability to plan and prioritize workload.
• Ability to use own initiative but follow instruction.
• Ability to work in a team and independently.
• Maintain good working relationships across HR.
• Customer care standards expected.
• Methodical and organized work style.
• Quick learner, self-motivated, flexible to changes.
• Working knowledge of Excel and Word preferred.
• Willing to be assigned on rotating shift and North America hours.

Responsibilities

• Perform day-to-day GHRS operations with adherence to service standards.
• Administer ServiceCentral resolutions and HR systems support.
• Maintain accurate employee records including personal files.
• Participate in ad hoc HR projects and office-wide issues.
• Follow defined GHRS processes and drive efficiency improvements.
• Identify opportunities for team efficiency and implement with leader approval.
• Ensure data accuracy and privacy of employee information.
• Monitor team tasks and entry in trackers.
• Develop HR process knowledge to gain credibility across areas.
• Enrich processes and value-added services for internal customers.
• Deliver quality GHRS tasks and process design excellence.

Skills

Communication

Workload planning

Initiative under instruction

Teamwork

Customer care

Methodical

Quick learner

Flexibility

Education

Bachelor's Degree

Tools

Excel

Word

Job description

Role Summary:

Provides centralized human resource services spanning payroll, benefits, and other transactions. Ensures efficiency of service center operations, technology, and transaction processes. Establishes standards and procedures for handling employee questions, transactions, and administration of human resource programs. Coordinates services with human resource information systems, human resource program managers, and technology specialists.

About the Role

• Perform day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics
• Administer ServiceCentral resolutions based on assigned access and other HR systems-related support
• Assists with maintaining accurate employee records including associate personal files
• Participate in ad hoc projects pertains to Human Resources and/or office-wide issues
• Follow the defined processes in GHRS. Cooperate on focused process efficiency, monitoring of workload and the implementation of the improvement projects
• Identify the potential for better team efficiencies and agree with the leader on their implementation
• Fully responsible for keeping employee data accuracy and privacy
• Facilitate monitoring of team's tasks and accurate entry of completion in trackers
• Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas
• Enrich the processes and the value added services for the internal customer
• Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing.

Responsibilities

• Perform day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics
• Administer ServiceCentral resolutions based on assigned access and other HR systems-related support
• Assists with maintaining accurate employee records including associate personal files
• Participate in ad hoc projects pertains to Human Resources and/or office-wide issues
• Follow the defined processes in GHRS. Cooperate on focused process efficiency, monitoring of workload and the implementation of the improvement projects
• Identify the potential for better team efficiencies and agree with the leader on their implementation
• Fully responsible for keeping employee data accuracy and privacy
• Facilitate monitoring of team's tasks and accurate entry of completion in trackers
• Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas
• Enrich the processes and the value added services for the internal customer
• Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing.

Qualifications

• Bachelor's Degree
• HR Shared Services experience preferred.
• Strong written and verbal communication skills.
• Ability to plan and prioritize workload.
• Ability to use own initiative but work under instruction as required.
• Ability to work as part of a team and alone with a can do attitude.
• Maintain good working relationships with colleagues across HR.
• Ability to provide a high standards of customer care.
• Methodical and organized
• Quick Learner and self-motivated.
• Flexible and adaptable to changes.
• Working knowledge of Excel and Word will be preferred.
• Willing to be assigned on rotating shift and in North America hours.

About the Work Setup, Shift and Contract:

• Work Setup and Shift: Hybrid in BGC (1x/week), US Night Shift schedule
• Contract: 6 mos initial contract (extendable or can be converted to permanent role depending on performance and/or business needs)