Human Resources Associate (Business Support)

Comrise; Taguig; Hybrid; PHP 350,000 - 650,000; Full time

Job summary

Comrise in Taguig, Philippines, invites applications for an HR Shared Services specialist to support payroll, benefits, and HR transactions. The role focuses on day-to-day GHRS operations and adherence to service levels, with collaboration across HRIS and service center teams.

You'll maintain accurate employee records, participate in process improvements, and help deliver quality HR service to internal customers in a hybrid setup (2x RTO in BGC, Taguig City).

Qualifications

• Bachelor's degree in Business Adminstration, Human Resources or Psychology.
• HR Shared Services experience highly preferred.
• Strong written and verbal communication skills - a must.
• Ability to plan and prioritize workload.
• Ability to work independently and as part of a team.

Responsibilities

• Perform day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics.
• Administer ServiceCentral resolutions based on assigned access and other HR systems-related support.
• Maintains accurate employee records including associate personal files.
• Participate in ad hoc projects pertaining to HR and/or office-wide issues.
• Follow defined GHRS processes; cooperate on improving efficiency and monitoring workload.
• Identify potential efficiencies and implement with leadership agreement.
• Keep employee data accuracy and privacy.
• Monitor team tasks and ensure proper tracker entry.
• Deepen HR knowledge to gain credibility across areas.
• Improve processes and value-added services for internal customers.
• Deliver quality GHRS tasks and map/design processes with expertise.

Skills

Communication skills

Workload planning

Team collaboration

Flexibility/adaptability

Self-motivated

Education

Bachelor's degree in Business Administration, HR or Psychology

Tools

Excel

Word

Job description

Provides centralized human resource services spanning payroll, benefits, and other transactions. Ensures efficiency of service center operations, technology, and transaction processes. Establishes standards and procedures for handling employee questions, transactions, and administration of human resource programs. Coordinates services with human resource information systems, human resource program managers, and technology specialists.

The Role:

• Perform day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics
• Administer ServiceCentral resolutions based on assigned access and other HR systems-related support
• Assists with maintaining accurate employee records including associate personal files
• Participate in ad hoc projects pertains to Human Resources and/or office-wide issues
• Follow the defined processes in GHRS. Cooperate on focused process efficiency, monitoring of workload and the implementation of the improvement projects
• Identify the potential for better team efficiencies and agree with the leader on their implementation
• Fully responsible for keeping employee data accuracy and privacy
• Facilitate monitoring of team’s tasks and accurate entry of completion in trackers
• Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas
• Enrich the processes and the value added services for the internal customer
• Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing

Job Requirements:

• Bachelor's Degree in Business Adminstration, Human Resources or Psychology
• HR Shared Services experience highly preferred
• Strong written and verbal communication skills - a must
• Ability to plan and prioritize workload
• Ability to use own initiative but work under instruction as required
• Ability to work as part of a team and alone with a 'can do' attitude
• Maintain good working relationships with colleagues across HR
• Ability to provide a high standards of customer care
• Methodical and organized
• Quick Learner and self-motivated
• Flexible and adaptable to changes
• Working knowledge of Excel and Word will be preferred

Work Setup: Hybrid (2x RTO in BGC, Taguig City)