Human Resources Associate (Business Support)

Hammerjack Pty Ltd; Taguig; Hybrid; PHP 335,000 - 502,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines, Taguig City, is seeking a HR Shared Services professional to manage GHRS operations and maintain accurate employee records. The role requires adherence to service levels, support for HR systems, and participation in HR projects within a hybrid work setup.

The candidate should have a Bachelor's degree in Business Administration, HR or Psychology, strong communication skills, and the ability to work both independently and as part of a team.

Qualifications

• Bachelor's Degree in Business Administration, Human Resources or Psychology.
• HR Shared Services experience highly preferred.
• Strong written and verbal communication skills.
• Ability to plan and prioritize workload.
• Ability to work independently and as part of a team.

Responsibilities

• Perform day-to-day GHRS operations ensuring SLA adherence.
• Administer ServiceCentral resolutions and HR systems support.
• Maintain accurate employee records and files.
• Participate in HR projects and office-wide issues.
• Follow GHRS processes and pursue process improvements.
• Ensure data accuracy and privacy of employee information.
• Monitor tasks and record completion in trackers.
• Support process mapping and design for HR services.
• Deliver quality GHRS tasks to internal customers.

Skills

HR communications

Workload planning

Excel & Word

Team collaboration

Education

Bachelor's Degree in Business Administration/HR/Psychology

Tools

Excel

Word

Job description

Job Summary

Provides centralized human resource services spanning payroll, benefits, and other transactions. Ensures efficiency of service center operations, technology, and transaction processes. Establishes standards and procedures for handling employee questions, transactions, and administration of human resource programs. Coordinates services with human resource information systems, human resource program managers, and technology specialists.

The Role:

• Perform day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics
• Administer ServiceCentral resolutions based on assigned access and other HR systems-related support
• Assists with maintaining accurate employee records including associate personal files
• Participate in ad hoc projects pertains to Human Resources and/or office-wide issues
• Follow the defined processes in GHRS. Cooperate on focused process efficiency, monitoring of workload and the implementation of the improvement projects
• Identify the potential for better team efficiencies and agree with the leader on their implementation
• Fully responsible for keeping employee data accuracy and privacy
• Facilitate monitoring of team's tasks and accurate entry of completion in trackers
• Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas
• Enrich the processes and the value added services for the internal customer
• Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing

Job Requirements:

• Bachelor's Degree in Business Adminstration, Human Resources or Psychology
• HR Shared Services experience highly preferred
• Strong written and verbal communication skills - a must
• Ability to plan and prioritize workload
• Ability to use own initiative but work under instruction as required
• Ability to work as part of a team and alone with a can do attitude
• Maintain good working relationships with colleagues across HR
• Ability to provide a high standards of customer care
• Methodical and organized
• Quick Learner and self-motivated
• Flexible and adaptable to changes
• Working knowledge of Excel and Word will be preferred

Work Setup: Hybrid (2x RTO in BGC, Taguig City)

Work Schedule: Night Shift (8PM - 5AM)

Work type: Contract (6 months duration)