JOIN WITH US ! | CSR - Entertainment, Media & Telco (CEBU SITE)

Work Avenue and Business Solutions Incorporated; Cebu City; On-site; PHP 201,000 - 290,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking a Customer Service Representative to join our Cebu-based entertainment, media & telco account. You will handle inquiries, provide accurate information, and resolve service concerns in a fast-paced BPO setting.

Requirements include 6 months Telco experience, B2 English proficiency, and a high school diploma (Old or New Curriculum). Onsite work in Cebu and weekend/holiday shifts are part of the role, with a strong emphasis on excellent

Qualifications

• At least 6 months of Telco experience.
• B2 English proficiency required.
• High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum).
• Willing to work onsite in Cebu.
• Able to work shifting schedules, including weekends and holidays.
• Excellent communication and customer service skills.

Responsibilities

• Handle customer inquiries and service-related concerns.
• Assist customers with account and telecommunications-related requests.
• Provide accurate information and effective solutions.
• Process customer requests and transactions following company procedures.
• Document customer interactions and update account information.
• Escalate complex concerns to the appropriate team when necessary.
• Maintain excellent customer service and meet quality and performance standards.
• Follow company policies, procedures, and account guidelines.

Skills

Telco experience

B2 English proficiency

Excellent communication

Customer service skills

Onsite in Cebu

Shifting schedules

Education

High School Graduate (Old Curriculum)

Senior High School Graduate (New Curriculum)

Job description

We are looking for a customer-focused Customer Service Representative (CSR) to join our Entertainment, Media & Telco account in Cebu. The role involves assisting customers with account and service concerns, providing accurate information, resolving issues, and delivering excellent customer service in a fast-paced BPO environment.

Qualifications

• At least 6 months of Telco experience

• B2 English proficiency

• High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum)

• Willing to work onsite in Cebu

• Willing to work on shifting schedules, including weekends and holidays

• Excellent communication and customer service skills

Key Responsibilities

• Handle customer inquiries and service-related concerns

• Assist customers with account and telecommunications-related requests

• Provide accurate information and effective solutions

• Process customer requests and transactions following company procedures

• Document customer interactions and update account information

• Escalate complex concerns to the appropriate team when necessary

• Maintain excellent customer service and meet quality and performance standards

• Follow company policies, procedures, and account guidelines