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Work Avenue and Business Solutions Incorporated; Philippines; On-site; PHP 179,000 - 246,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking a customer service professional to handle inbound and outbound calls for Telco accounts, assisting with service inquiries and processing requests. The role requires strong English (B2) and onsite work in Cagayan de Oro.

Shift schedules and customer-centric attitude are essential for delivering excellent service to customers. No prior experience is required, making this a great entry point for individuals with a high school diploma who

Qualifications

• High school diploma required; no experience needed.
• English proficiency at least B2.
• Willing to work onsite in Cagayan de Oro.
• Flexible with shifting schedules.

Responsibilities

• Handle inbound and outbound calls for Telco accounts.
• Assist customers with service, account, and product inquiries.
• Process customer requests and provide solutions.
• Resolve concerns professionally and efficiently.
• Maintain accurate customer information and call records.
• Follow company policies, procedures, and quality standards.
• Deliver excellent customer service during every interaction.

Skills

Customer Care Experience

English Proficiency B2

Willing to Work onsite

Shift work flexibility

Education

High School Diploma (Old Curriculum) / Senior High School Diploma (New Curriculum)

Job description

Provide customer support for Telco accounts by handling inbound and outbound calls, assisting with service inquiries, resolving concerns, processing requests, and delivering excellent customer service.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum)

• No experience required; preferably with Customer Care Experience (CCE)

• At least B2 English proficiency

• Willing to work onsite

• Willing to work on shifting schedules

• Willing to work in Cagayan de Oro

Key Responsibilities

• Handle inbound and outbound calls for Telco accounts.

• Assist customers with service, account, and product-related inquiries.

• Process customer requests and provide appropriate solutions.

• Resolve concerns professionally and efficiently.

• Maintain accurate customer information and call records.

• Follow company policies, procedures, and quality standards.

• Deliver excellent customer service during every interaction.