Customer Service Representative (CSR Urgent Hiring)

Neksjob Philippines; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Equity incentive plan

Commission

Performance bonus

Incentives

Job training

Professional development

Job summary

Neksjob Philippines is hiring a Customer Care Representative to manage inbound support via phone, email, and chat. You will clarify product information, troubleshoot issues, and maintain high customer satisfaction.

The role requires superb verbal communication, active listening, and basic computer literacy, with at least 6 months of call center experience preferred. On-site position in Cebu, with opportunities for training and development.

Qualifications

• No experience required; High School diploma acceptable.
• Excellent verbal communication and active listening.
• Basic computer literacy is required.
• Must be able to handle inbound calls and maintain accurate records.

Responsibilities

• Handle inbound phone calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

Skills

Verbal communication

Active listening

Basic computer literacy

Call center experience

Education

High School diploma

Job description

Customer Service Representative (CSR Urgent Hiring)

On-site - Cebu No Exp Required High/Senior High School Full-time

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

We are hiring a Customer Care Representative to manage inbound support via phone, email, and chat. This role focuses on clarifying product information, troubleshooting issues, and maintaining high customer satisfaction. Qualified applicants need superb verbal communication skills, active listening habits, and basic computer literacy.

Main Responsibilities

Handle inbound phone calls regarding account details, product information, and order updates.

Explain company policies, service offerings, and account options clearly to clients.

Analyze and troubleshoot customer issues in a calm, professional manner.

Resolve concerns promptly, aiming to fix issues on the initial contact.

Maintain clean and accurate records of all customer interactions and account changes.

Qualifications

At least 6 months call center experience

Tips

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