Customer Service Representative – Telecommunications Acc. - Davao Site!

Work Avenue and Business Solutions Incorporated; Davao City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking Customer Service Representatives to support a Telecommunications B2B account onsite in the Philippines. Ideal candidates have at least 6 months of customer contact experience and strong English proficiency to assist business customers with inquiries and service concerns.

You will handle inquiries, resolve billing and technical issues, and ensure high quality service while adhering to privacy standards.

Qualifications

• At least 6 months of Customer Contact Experience (CCE).
• B2 English proficiency.
• HS Graduate (Old Curriculum) or SHS Graduate (New Curriculum).
• Strong verbal and written communication skills.
• Customer-focused and problem-solving mindset.

Responsibilities

• Handle customer inquiries through the assigned support channel
• Assist business customers with telecommunications products and services
• Resolve account, billing, service, and technical-related concerns
• Provide accurate information and appropriate solutions
• Document customer interactions and update account records
• Escalate complex issues to the appropriate department when necessary
• Meet established quality, productivity, and customer satisfaction targets
• Follow company policies, procedures, and data privacy standards

Skills

Verbal communication

Written communication

Customer-focused mindset

Problem-solving

Shift work

Onsite work

Education

HS/SHS Graduate

Job description

We are looking for customer-focused Customer Service Representatives (CSR) to join our Telecommunications B2B account. This is an onsite position for candidates with at least 6 months of Customer Contact Experience (CCE). You will assist business customers with inquiries, service concerns, account requests, and telecommunications-related issues while providing professional and efficient support. Successful candidates will work in a fast-paced BPO environment and follow established quality and performance standards.

Qualifications

• At least 6 months of Customer Contact Experience (CCE)

• B2 English proficiency

• HS Graduate (Old Curriculum) or SHS Graduate (New Curriculum)

• Strong verbal and written communication skills

• Customer-focused and problem-solving mindset

• Willing to work onsite

• Willing to work on shifting schedules, weekends, and holidays

• BPO or telecommunications experience is an advantage

Key Responsibilities

• Handle customer inquiries through the assigned support channel

• Assist business customers with telecommunications products and services

• Resolve account, billing, service, and technical-related concerns

• Provide accurate information and appropriate solutions

• Document customer interactions and update account records

• Escalate complex issues to the appropriate department when necessary

• Meet established quality, productivity, and customer satisfaction targets

• Follow company policies, procedures, and data privacy standards