Customer Service Representative| CEBU

HRTX; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Job summary

The CSR Associate at HRTX in Cebu is responsible for delivering excellent customer service by handling calls, chats, or emails and resolving inquiries with accuracy and professionalism. This onsite night-shift role emphasizes a positive customer experience and precise documentation of interactions.

The ideal candidate will communicate clearly in English, have basic computer skills, and be willing to work in Cebu on a night schedule, with or without prior BPO experience.

Qualifications

• Senior High School graduate to College graduate.
• Open to candidates with no prior BPO experience or with at least 6 months BPO experience (voice or non-voice).
• Strong verbal and written English communication skills.
• Basic computer literacy and typing skills.
• Willing to work onsite in Cebu and on a night shift schedule.

Responsibilities

• Handle inbound and/or outbound customer interactions via phone, chat, or email.
• Resolve customer inquiries, concerns, and complaints efficiently and professionally.
• Provide accurate information regarding products, services, and account details.
• Document and update customer interactions in the system accurately.
• Escalate complex issues to higher support or supervisors when needed.
• Maintain quality and performance standards in accordance with company policies.

Skills

English communication

Typing skills

Education

Senior High School to College graduate

Tools

Typing speed

Computer basics

Job description

About the job Customer Service Representative| CEBU

Job Title: Customer Service Representative (CSR) Associate
Location: Cebu
Work Setup: Onsite, Night Shift

Role Purpose

The CSR Associate is responsible for delivering excellent customer service by assisting clients with inquiries, resolving concerns, and ensuring a positive customer experience. This role involves handling calls, chats, or emails, providing accurate information, and maintaining professionalism at all times.

Key Responsibilities

• Handle inbound and/or outbound customer interactions via phone, chat, or email.
• Resolve customer inquiries, concerns, and complaints efficiently and professionally.
• Provide accurate information regarding products, services, and account details.
• Document and update customer interactions in the system accurately.
• Escalate complex issues to higher support or supervisors when needed.
• Maintain quality and performance standards in accordance with company policies.

Qualifications

• Senior High School graduate to College graduate.
• Open to candidates with no prior BPO experience or with at least 6 months BPO experience (voice or non-voice).
• Strong verbal and written English communication skills.
• Basic computer literacy and typing skills.
• Willing to work onsite in Cebu and on a night shift schedule.
• Customer-focused, patient, and able to handle stressful situations professionally.