Massive Hiring: Customer Service Representatives – Onsite

Work Avenue and Business Solutions Incorporated; Philippines; On-site; PHP 201,000 - 268,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking a Customer Service Representative to join our Telco Account in Cebu City. This onsite role focuses on delivering excellent phone-based support and resolving customer inquiries with accuracy and courtesy.

Ideal candidates have strong English communication, problem-solving skills, and a willingness to work shifting schedules, weekends, and holidays. No BPO experience is required; full-time employment is offered.

Qualifications

• High School to College graduates are welcome to apply.
• No BPO experience required.
• Customer Contact Experience (CCE) is preferred.
• Good English communication skills required.
• Willing to work onsite in Cebu City.
• Willing to work shifting schedules, weekends, and holidays.
• Must be available for full-time employment.

Responsibilities

• Handle customer inquiries via phone support.
• Provide accurate information on telecom products and services.
• Assist with account concerns, billing, and basic troubleshooting.
• Resolve issues professionally and efficiently.
• Document interactions and update account information.
• Follow company policies and quality standards.
• Meet performance and customer service metrics.

Skills

Customer service

English communication

Problem-solving

CCE

Education

High School to College graduates

Job description

We are looking for Customer Service Representatives to join our growing Telco Account team. This is an onsite opportunity for individuals who are passionate about providing excellent customer service and are willing to work in a fast-paced BPO environment.

Key Responsibilities

• Handle customer inquiries, concerns, and service requests through phone support

• Provide accurate information regarding telecommunications products and services

• Assist customers with account-related concerns, billing, and basic troubleshooting

• Resolve customer issues professionally and efficiently

• Document customer interactions and update account information

• Follow company policies, procedures, and quality standards

• Meet established performance and customer service metrics

Qualifications

• High School, Senior High School, or College graduates are welcome to apply

• No BPO experience required

• Customer service experience or BPO experience is an advantage

• Preferably with Customer Contact Experience (CCE)

• Good English communication skills

• Strong customer service and problem-solving skills

• Willing to work onsite in Cebu City

• Willing to work on shifting schedules, weekends, and holidays

• Must be available for full-time employment