Telecom CSR - Onsite Cebu

Gratitude Philippines; Cebu City; On-site; PHP 223,000 - 279,000; Full time

Job summary

Gratitude Philippines in Cebu on site is seeking a Customer Service Representative for a Telecommunications account. You will handle billing, account and service inquiries, and provide friendly support to ensure a positive customer experience.

Ideal candidates are high school graduates with at least 6 months of BPO experience and strong English communication. Willingness to work onsite in Cebu, including shifting schedules, weekends, and holidays, is required.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate.
• At least 6 months of BPO experience.
• Good English communication skills.
• Willing to work onsite in Cebu.
• Open to shifting schedules, weekends, and holidays.

Responsibilities

• Assist customers with billing, account, and service inquiries.
• Provide accurate and friendly customer support.
• Resolve concerns efficiently while delivering an excellent customer experience.
• Maintain accurate records of customer interactions.

Skills

BPO experience

Education

High School Graduate

Job description

Gratitude Philippines in Cebu on site is seeking a Customer Service Representative for a Telecommunications account. You will handle billing, account and service inquiries, and provide friendly support to ensure a positive customer experience.

Ideal candidates are high school graduates with at least 6 months of BPO experience and strong English communication. Willingness to work onsite in Cebu, including shifting schedules, weekends, and holidays, is required.