Customer Support Specialist

Synlink Recruitment Outsourcing Co. Inc.; Cebu City; On-site; PHP 167,400 - 223,200; Full time

Job summary

A recruitment outsourcing company is seeking a Customer Service Representative (CSR) to provide outstanding service and support. The role involves handling customer inquiries, resolving issues, and ensuring satisfaction. Candidates should be high school graduates or higher with good communication skills and a willingness to be trained. This position requires onsite presence in Cebu City.

Qualifications

• At least High School Graduate (Old Curriculum) or ALS, Senior High, or College Level/Graduate welcome.
• Good communication skills in English (verbal and written).
• No BPO experience required, willingness to be trained.

Responsibilities

• Handle inbound and/or outbound customer calls courteously.
• Assist customers with inquiries and account issues.
• Troubleshoot and resolve customer complaints.
• Document customer interactions according to procedures.
• Meet or exceed performance metrics.

Skills

Good communication skills in English

Problem-solving

Education

High School Graduate or higher

Job description

Overview

We are looking for a Customer Service Representative (CSR) to join our team! As a CSR, you will be the first point of contact for customers, providing outstanding service and support. Your main role is to handle inquiries, resolve issues, and ensure customer satisfaction through professional communication and problem-solving.

Responsibilities

• Handle inbound and/or outbound customer calls in a courteous and professional manner.
• Assist customers with product or service inquiries, billing concerns, account issues, or order status.
• Troubleshoot and resolve customer complaints efficiently and accurately.
• Provide information about products, services, or promotions.
• Document customer interactions in the system according to company procedures.
• Work with internal teams to follow up on unresolved cases.
• Meet or exceed individual performance metrics (e.g., quality, handling time, customer satisfaction).
• Follow communication scripts and company guidelines.

Qualifications

• At least High School Graduate (Old Curriculum) ALS, Senior High, or College Level/Graduate are also welcome
• Good communication skills in English (verbal and written)
• Willing to be trained – no BPO experience required
• Willing to work onsite in Cebu