Customer Service Representative

Concentrix 1BPO; Canlandog; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

HMO

Meal and transportation pay

Rice allowance

Night differential

Annual appraisal and bonuses

Educational assistance

Retirement plan

Comprehensive health plan

Office environment

Job summary

CONCENTRIX – the #1 BPO in the industry – is hiring for an on-site customer service role in Bacolod. No prior experience required; high school graduates are welcome and training is provided. This is a full-time position with opportunities for growth within a leading global BPO.

Applicants should be fluent in English and capable of communicating with international customers. The role emphasizes courtesy, empathy, and problem-solving to resolve inquiries.

Qualifications

• 18 years old or above.
• computer & internet literate.
• must be FLUENT in English; converse with foreign customers.
• committed to full-time long-term employment.
• BPO experience handling international voice account is a DEFINITE PLUS but not required.

Responsibilities

• communicate with customers in a courteous, friendly and professional manner using agreed procedures
• listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport
• clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• maintain basic knowledge of client products and/or services.

Skills

Communication skills

English fluency

Computer & Internet literacy

Education

HS graduate / ALS / SHS

Job description

On-site - Bacolod No Exp Required High/Senior High School Full-time

Employee Recognition and Rewards

Performance Bonus, Annual Appraisal, Employee Recognition Program, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Others

Company Social Events, Office Parties

Professional Development

Maternity & Paternity Leave, Sick Leave, Vacation Leave

We are CONCENTRIX – the #1 BPO in the industry – where incredible careers begin and thrive. Whether yours is just beginning or you're making a fresh start, we empower people through continuous opportunities to grow and promote the ability to explore the many career paths the organization has to offer. This ideal led to the Hall of Fame honors being conferred in both Best Company and Best Employer categories by the International ICT Awards. We want you to be part of the #1 BPO team and help you find a fruitful career with us; a job you will enjoy and be proud of.

BENEFITS

• very competitive salary
• meal and transportation pay
• rice allowance
• night differential [when applicable]
• account incentives
• sick and vacation leaves
• educational assistance
• retirement plan
• annual appraisal and bonuses
• comprehensive health plan for you and your loved ones
• clean, safe & modern working environment

JOB RESPONSIBILITIES

• communicate with customers in a courteous, friendly and professional manner using agreed procedures
• listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport
• clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• maintain basic knowledge of client products and/or services.

CANDIDATE PROFILE

• 18 years old or above
• computer & internet literate
• must be FLUENT in English; keep in mind that you'll be conversing with foreign customers
• committed to full-time long-term employment

All successful applicants go through a month long training on communications, culture and product-specific courses to equip them before actual work begins.

EDUCATIONAL & PROFESSIONAL ATTAINMENT

• at least graduated HS (prior to K-12 curriculum) / ALS (Grade 12 equivalent) / SHS (K-12)
• not tied up with academics; not currently studying nor enrolling for school
• fresh college graduates are encouraged to apply
• BPO experience handling international voice account is a DEFINITE PLUS but not required.

NOTE: For applicants falling under the K-12 curriculum, you should be graduates of Senior High School because strictly Junior HS graduates will not be accepted. However for applicants under the old (before K-12) curriculum, HS graduates are welcome to apply.

English Language Customer Service Problem Solving Team Player Account Management Strong Work Ethic Technical Skills Organizational Skills Interpersonal Skills Computer-Internet Skills

TIPS

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