CSR - Retail, Technology, New Economy | Davao Site

Work Avenue and Business Solutions Incorporated; Davao City; On-site; PHP 201,000 - 335,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Davao City is looking for a Customer Experience Specialist to listen, understand, and assist customers across Retail, Technology, and New Economy accounts. You’ll handle orders, service concerns, and provide clear, human responses rather than scripted replies.

You’ll receive training, access to multiple systems, and guidance to resolve issues while maintaining accurate records.

Qualifications

• You should be able to listen before jumping to a solution.
• Communicate naturally in English and explain things clearly.
• Be adaptable to learning new systems, applications, and processes.
• Handle customer concerns with composure and ownership from start to finish.
• Experience in BPO, customer service, retail, sales, or technical support is an advantage.

Responsibilities

• Be the first point of contact for customers seeking answers, solutions, or a listening ear.
• Ask clarifying questions rather than assuming needs.
• Explain complex information in plain terms for easy understanding.
• Assist with products, orders, accounts, services, payments, or basic technical matters as assigned.
• Use multiple systems to investigate and resolve customer concerns and keep records accurate.

Skills

Active listening

Clear communication

Problem solving

Dependability

Adaptability to new systems

Education

High School Diploma / College Degree

Job description

Your next conversation could solve a problem, save a customer’s day, or turn a frustrating experience into a positive one.

We’re looking for people who know how to listen, think on their feet, and make customers feel that they’re talking to a real person—not just following a script.

As a Customer Experience Specialist, you’ll represent accounts across Retail, Technology, and New Economy services. Every interaction can be different: one customer may need help with an order, another may have a service concern, while someone else may simply need a clear answer from someone who knows what to do next.

You’ll be given the tools, processes, and training to handle these conversations. What we value most is your ability to understand the situation, communicate naturally, and take ownership until the customer knows what happens next.

Key Resposibilities

• Be the person customers reach when they need an answer, a solution, or simply someone who will listen.
• Ask the right questions instead of making assumptions about what the customer needs.
• Turn complicated information into straightforward explanations customers can understand.
• Work through customer concerns involving products, orders, accounts, services, payments, or basic technical matters depending on your assigned account.
• Use several systems and resources to investigate concerns and find the appropriate resolution.
• Keep customer records clear and accurate so the next person handling the case has the right information.
• Know when you can resolve an issue yourself and when it needs to be brought to another team.
• Handle difficult conversations professionally without losing patience or the human side of customer service.
• Keep up with changes in products, policies, tools, and account procedures.
• Contribute to a customer experience that makes people feel heard, assisted, and respected.

Qualifications

• Someone who can communicate naturally in English—not someone who simply memorizes lines.
• A person who listens before jumping into a solution.
• Someone comfortable learning new systems, applications, and processes.
• A calm problem-solver who can think clearly when a customer is upset or when the answer isn't immediately obvious.
• Someone dependable enough to take ownership of customer concerns from start to finish.
• Previous BPO, customer service, retail, sales, technical support, or related experience is an advantage.
• Fresh graduates and career shifters with the right attitude and communication ability are welcome to explore the opportunity, subject to account requirements.
• High school/Senior High School graduates and college graduates may apply, depending on the assigned account.
• Willing to work onsite in Davao and follow the schedule required by the assigned account, including shifting schedules, weekends, and holidays when applicable.