Bacolod|Customer Service Representative

TTEC; Bacolod; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

A leading customer service provider in Bacolod is seeking a Healthcare Customer Service Representative to resolve customer inquiries with compassion and efficiency. Candidates should have at least one year of customer service experience and excellent written communication skills. The role offers a supportive culture and a comprehensive benefits package.

Qualifications

• At least one year of customer service experience, preferably in a BPO.
• Ability to resolve escalated customer issues efficiently.
• Strong knowledge of products and services offered.

Responsibilities

• Answer incoming communications from customers.
• Connect and resolve issues with customers through written communication.

Skills

Passion for helping others

Customer service experience

Effective written communication

Education

Completed senior high school or 2nd year in college

Job description

Job Description

• As a Healthcare Customer Service Representative working onsite in Bacolod, you’ll be a part of bringing humanity to business. #experienceTTEC

Overview

On-site - Bacolod 1-3 Yrs Exp Diploma Full-time

What You’ll be Doing

• Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Connect and resolve issues with customers using written communication only

What You Bring to the Role

• Completed senior high school or 2nd year in college
• One (1) year customer service experience or more (BPO or Non BPO)
• Recognize, apply and explain your product or service knowledge

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Safety and Fraud Awareness

• If the position requires you to work overseas, please be vigilant and beware of fraud.
• If you encounter an employer who withholds your ID or requires you to provide a guarantee or collects property, please report it immediately.

Note: Visit the company site or contact recruiters for more information.