Join our Customer Solutions Specialist in Cebu

ResultsCX; Lapu-Lapu; On-site; PHP 335,000 - 614,000; Full time

Job summary

ResultsCX in Newtown, Lapu-Lapu City, Cebu is seeking a Customer Solutions Specialist - Telecommunications to combine customer support, problem-solving, and relationship-building skills, helping customers maximize their technology experience.

In this role you'll engage with customers to understand concerns and goals, provide guidance, and identify opportunities to recommend products and services that best fit their needs.

Qualifications

• At least 6 months of BPO experience.
• Strong verbal and written English communication skills.
• Tech-savvy with strong analytical and problem-solving abilities.
• Able to perform effectively in a fast-paced, dynamic environment.
• High School Graduate, Senior High School Graduate, or equivalent.

Responsibilities

• Engage with customers to understand their concerns, goals, and technology needs
• Provide guidance that helps customers make informed decisions
• Recommend relevant products, upgrades, or services when appropriate
• Resolve inquiries while maintaining a positive customer experience
• Build long-term customer relationships through meaningful conversations
• Consistently achieve service and sales objectives

Skills

Customer service

English communication

Analytical thinking

Adaptability

Education

High School Graduate

Job description

Position: Customer Solutions Specialist - Telecommunications

Location: Newtown, Lapu-Lapu City, Cebu
Employment Type: Full-Time Position

Ready for Your Next Career Opportunity?

Technology continues to evolve, but not everyone finds it easy to keep up. That's where the right people make a difference.

In this role, you'll combine customer support, problem-solving, and relationship-building skills to help customers maximize their technology experience. Beyond resolving concerns, you'll identify opportunities to recommend products and services that align with their needs.

What You'll Do in this Role

• Engage with customers to understand their concerns, goals, and technology needs
• Provide guidance that helps customers make informed decisions
• Recommend relevant products, upgrades, or services when appropriate
• Resolve inquiries while maintaining a positive customer experience
• Build long-term customer relationships through meaningful conversations
• Consistently achieve service and sales objectives

Required Qualifications

• At least 6 months of BPO experience
• Strong verbal and written English communication skills
• Tech-savvy with strong analytical and problem-solving abilities
• Able to perform effectively in a fast-paced, dynamic environment
• High School Graduate, Senior High School Graduate, or equivalent