Ready for Your Next Career Move? | Newtown Cebu | ₱10K Completion Bonus

ResultsCX Named ‘Major Contender’ in Everest Group; Lapu-Lapu; On-site; PHP 180,000 - 240,000; Full time

Job summary

ResultsCX in Cebu is seeking a Customer Engagement Specialist - Telecommunications in Newtown, Lapu-Lapu City. This full-time role focuses on helping customers by using strong communication and problem-solving to deliver clear guidance and value.

You will connect with customers, tailor advice, and address inquiries to boost satisfaction and loyalty. The ideal candidate has at least 6 months in customer-facing or BPO, strong English, and comfort with technology.

Qualifications

• At least 6 months of customer-facing or BPO experience.
• Strong English communication and interpersonal skills.
• Comfortable using technology and digital tools.
• Ability to adapt in a dynamic environment.

Responsibilities

• Connect with customers to better understand their needs and objectives
• Provide recommendations that help customers maximize the value of their services
• Deliver clear and effective guidance tailored to each customer's situation
• Address customer inquiries through thoughtful problem-solving
• Create positive experiences that encourage long-term customer satisfaction
• Contribute to team performance through quality interactions and customer-focused solutions

Skills

Customer service

Communication skills

Problem solving

Adaptability

Interpersonal skills

Digital tools

Education

High School graduate

Job description

Position: Customer Engagement Specialist - Telecommunications

Location: Newtown, Lapu-Lapu City, Cebu
Employment Type: Full-Time Position

Your Next Career Move Starts Here!

Technology is constantly evolving, and customers often need someone who can make it easier to understand.

In this role, you'll use your communication skills, problem-solving abilities, and passion for helping others to create positive customer experiences. You'll support customers, provide helpful guidance, and identify solutions that enhance the overall value of the services they use.

What You'll Do in this Role

• Connect with customers to better understand their needs and objectives
• Provide recommendations that help customers maximize the value of their services
• Deliver clear and effective guidance tailored to each customer's situation
• Address customer inquiries through thoughtful problem-solving
• Create positive experiences that encourage long-term customer satisfaction
• Contribute to team performance through quality interactions and customer-focused solutions

Required Qualifications

• At least 6 months of customer-facing or BPO experience
• Strong English communication and interpersonal skills
• Comfortable using technology and digital tools
• Strong critical-thinking and solution-oriented mindset
• Ability to adapt in a dynamic and fast-paced environment
• High School Graduate, Senior High School Graduate, or equivalent