Job Title: Multilingual Language - Thai

Gratitude Philippines; Quezon City; On-site; PHP 388,000 - 1,228,000; Full time

Benefits offered by this job

Company events

Free Parking

Health Insurance

Life Insurance

Paid Training

Promotion to Permanent employee

Job summary

Gratitude Philippines is seeking a multilingual Language - Thai specialist to support customers onsite in Quezon City. The role requires fluent Thai, English proficiency, and the ability to handle inquiries across phone, chat, and email channels.

You will work in a dynamic team with shifting/night schedules, contributing to order-to-cash customer interactions and billing support. Opportunity to grow and be promoted to a permanent position.

Qualifications

• Thai language fluency required for customer interactions.
• Working knowledge of English is needed for training and systems.
• Ability to understand implied meanings in conversations.

Responsibilities

• Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels.
• Provide customer support in English and Thai Language
• Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.
• Resolve customer concerns efficiently while delivering a positive customer experience.
• Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds.
• Document customer interactions accurately using company systems and tools.
• Meet quality, productivity, attendance and customer satisfaction goals.
• Build trust and customer loyalty through exceptional service and problem-solving

Skills

Thai language fluency

English language proficiency

Customer support

Communication skills

Job description

Job Title: Multilingual Language - Thai

Work setup: Onsite in Quezon City

Work schedule: Shifting/ Night shift

Salary: 34,746 to 110, 027.33

20,000 Sign-on Bonus + Incentives

Availability: ASAP

Heads: 20

Target Start Date: September 2026

Job Qualifications:

• Open to candidates with or without BPO experience
• Speak fluently and spontaneously in the Thai language
• Use the language effectively in a professional environment
• Understand complex and extended conversations, including implied meanings
• Working knowledge of English is needed; training and client systems are in English
• The primary language for customer interaction remains the languages specified in the table
• Previous collections experience is highly preferred but not required
• Understanding of the Order-to-Cash (02C) process is highly preferred but not required
• Candidate must be able to work in PH and with a valid working VISA.
• Also accepts Temporary Resident Visa for non-Filipino applicants.
• Eligible to work in the Philippines and available to start ASAP

Language Skills:

• Fluent in Thai

Responsibilities

• Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels.
• Provide customer support in English and Thai Language
• Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.
• Resolve customer concerns efficiently while delivering a positive customer experience.
• Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds.
• Document customer interactions accurately using company systems and tools.
• Meet quality, productivity, attendance and customer satisfaction goals.
• Build trust and customer loyalty through exceptional service and problem-solving
• Perform other duties as assigned to support business and operational needs.

BENEFITS

• Company events
• Free Parking
• Health Insurance
• Life Insurance
• Paid Training
• Promotion to Permanent employee

Pre-Screen Questions:

• Describe your Thai language proficiency:
• Can you speak fluently in Thai?
• Current location:
• Nationality
• What type of Visa do you have?
• Do you have previous experience with the order-to-cash process
• Last drawn salary
• Expected Salary
• Notice period: