Multilingual Language Specialist – Thai

Gratitude Philippines; Philippines; On-site; PHP 388,000 - 1,228,000; Full time

Benefits offered by this job

Health insurance

Free parking

Life insurance

Paid training

Promotion to permanent employee

Company events

Job summary

Gratitude Philippines is seeking a Multilingual Language Specialist – Thai to provide customer support across phone, chat, and email channels. The role requires fluent Thai and working English, with training materials in English and systems in English.

Onsite in Quezon City, the position offers shifting/night schedules, a sign-on incentive, and a potential path to permanent status. Fresh graduates and candidates with or without BPO experience are welcome to apply.

Qualifications

• Fluent Thai language proficiency is mandatory.
• Working knowledge of English is required.
• Applicants with or without BPO experience can apply.
• Collections experience is preferred but not mandatory.
• Order-to-Cash (O2C) knowledge is preferred but not mandatory.
• Eligible to work in the Philippines with a valid working visa.
• Temporary Resident Visa accepted for non-Filipino applicants.
• Must work onsite in Quezon City and on shifting/night shifts.
• Available to start ASAP.

Responsibilities

• Handle inbound and outbound customer interactions via phone, chat, email, and other channels.
• Provide customer support in Thai and English.
• Assist customers with account-related inquiries, service requests, billing, product information, and general support.
• Resolve customer concerns efficiently while delivering a positive experience.
• Document interactions accurately in company systems.

Skills

Thai language

English proficiency

Job description

Job Title :Multilingual Language Specialist – Thai

Job Description – Multilingual Language Specialist – Thai

We are looking for a Multilingual Language Specialist – Thai to provide professional customer support to customers through phone, chat, email, and other support channels. The role requires fluency in Thai, along with working knowledge of English, as training and client systems are in English. Candidates with or without BPO experience are welcome, while previous collections and Order-to-Cash (O2C) experience will be highly preferred but is not mandatory.

The role involves handling customer inquiries related to accounts, billing, service requests, product information, and general support, resolving concerns efficiently, and accurately documenting customer interactions in company systems.

Key Responsibilities

• Handle inbound and outbound customer interactions through phone, chat, email, and other channels.

• Provide customer support in Thai and English.

• Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.

• Resolve customer concerns efficiently while delivering a positive customer experience.

• Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds.

• Document customer interactions accurately using company systems and tools.

• Meet quality, productivity, attendance, and customer satisfaction goals.

• Build customer trust and customer loyalty through exceptional service and problem-solving.

• Perform other duties as assigned to support business and operational needs.

Job Details

• Location: Quezon City, Philippines

• Work Setup: Onsite

• Work Schedule: Shifting / Night Shift

• Salary: PHP 34,746 – PHP 110,027.33

• Sign-on Bonus: PHP 20,000 + Incentives

• Availability: ASAP

• Target Start Date: September 2026

• Headcount: 20

• Language: Thai

Benefits

• Company events

• Free parking

• Health insurance

• Life insurance

• Paid training

• Promotion to permanent employee

Important Eligibility

• Fluent Thai language proficiency is mandatory.

• Working knowledge of English is required.

• Candidates with or without BPO experience can apply.

• Previous collections experience is preferred but not mandatory.

• Knowledge of Order-to-Cash (O2C) is preferred but not mandatory.

• Must be eligible to work in the Philippines with a valid working visa.

• Temporary Resident Visa is accepted for non-Filipino applicants.

• Must be willing to work onsite in Quezon City and on shifting/night shifts.

• Must be available to start ASAP.