Japanese-speaking Customer Service Representative

Siegen HR Solutions; Pasig; On-site; PHP 279,000 - 446,400; Full time

Job summary

A leading recruitment agency is seeking a Japanese-speaking Customer Service Representative in Metro Manila. Responsibilities include addressing customer questions and complaints promptly, managing calls effectively, and researching answers using available resources. The ideal candidate must be a native Japanese speaker with proficiency in both Japanese and Keigo, and have good English communication skills. This is a great opportunity for those committed to providing excellent customer service.

Qualifications

• Native Japanese speaker with proficiency in both Japanese and Keigo.
• Ability to address customer concerns in a professional manner.
• Efficient in managing customer calls and inquiries.

Responsibilities

• Address customer questions and complaints promptly.
• Present and discuss customer concerns effectively.
• Research information using various manuals and resources.

Skills

Japanese communication skills

English communication skills

Customer service orientation

Job description

Japanese-speaking Customer Service Representative

Job Openings Japanese-speaking Customer Service Representative

About the job Japanese-speaking Customer Service Representative

JOB DESCRIPTION:

• Attend to Japanese-speaking customer questions, complaints and concerns immediately and facilitate satisfactory resolution.
• Effectively present, discuss and/or address customer concerns and requests in a way that conveys an image of quality and superior understanding of customer needs.
• Manage calls professionally, efficiently and with good Japanese and English communication skills.
• Research answers to questions using a variety of manuals and resources

TO QUALIFY

• Open toNATIVESPEAKERS ONLY
• Must be proficient with both JAPANESE and KEIGO
• Must know how to read andwrite required foreign language