Japanese Bilingual Customer Service Representative (for JLPT N1 Passer only)

HCL Technologies Philippines Inc; Taguig; On-site; PHP 446,000 - 670,000; Full time

Job summary

HCL Technologies Philippines Inc is seeking a Japanese bilingual customer support specialist to respond to inquiries in Japanese and English, research issues, and guide customers to solutions.

The role emphasizes strong communication, multitasking, and the ability to work in a fast-paced, diverse environment. Proficiency in Microsoft Office and a customer-first mindset are essential, with on-site work in Taguig.

Qualifications

• Fluent in Japanese (N1) and functional in English
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Excellent verbal and written communication skills
• Excellent interpersonal and teamwork abilities
• Commitment to high professional ethical standards in a diverse workplace
• Handles fast-paced, dynamic environments well
• Ability to view situations from multiple perspectives and present details clearly
• Comfortable in a diverse work environment with strong presentation skills

Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs

Skills

Japanese language (N1)

English proficiency

Microsoft Office

Communication skills

Multitasking

Customer service mindset

Tools

Outlook

Word

Excel

PowerPoint

Job description

Japanese Bilingual

Major Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures

• Gathers information, researches/resolves inquiries and logs customer calls

• Communicates appropriate options for resolution in a timely manner

• Informs customers about services available and assesses customer needs
  

Background, skills, experience and qualifications

Qualifications

• Fluent in Japanese, both written & verbal (N1 Level)

• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)

• Excellent communication skills, both verbal and written

• Excellent interpersonal

• A demonstrated commitment to high professional ethical standards and a diverse workplace

• Excels at operating in an fast pace, community environment

• Ability to look at situations from several points of view

• Persuasive with details and facts.

• High comfort level working in a diverse environment
  

Minimum Requirements:

• Strong organizational, time management and follow up skills – ability to multitask.

• Ability to assess issues for swift problem resolution.

• Strong business acumen; knowledge of different market segments

• Excellent customer service, interpersonal and communications skills – fluent in English

• Ability to build and maintain relationships.

• Knowledge of the various Originations processes and procedures

Strong analytical and presentation skills