Japanese (Bilingual) Game Support Representative

Qroad Philippine Inc.; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A gaming company in Metro Manila is seeking a Customer Support Representative to provide high-quality support in Japanese, engage with the gaming community, and respond to player inquiries. Ideal candidates will have customer service experience and an interest in the gaming industry. This role requires strong communication skills and the ability to multitask in a fast-paced environment.

Qualifications

• Experience in customer service, game support, or related fields is a plus.
• Knowledge or interest in the gaming industry is highly preferred.

Responsibilities

• Provide high-quality customer support by identifying player issues and addressing inquiries.
• Engage with the gaming community and maintain a positive environment.
• Respond to support tickets and other communications professionally and promptly.
• Work closely with Korean counterparts in our head office.
• Ensure accurate documentation of player concerns and resolutions.
• Contribute to improving customer support processes.

Skills

Proficiency in Japanese (written & verbal)

Strong communication skills

Problem-solving skills

Ability to multitask

Job description

Responsibilities

• Provide high-quality customer support by identifying player issues, addressing inquiries, and enhancing overall customer satisfaction.
• Engage with the gaming community, interact directly with players, and maintain a positive gaming environment.
• Respond to support tickets, emails, and other communication channels professionally and promptly.
• Work closely with Korean counterparts in our head office (mainly written communication).
• Ensure accurate documentation of player concerns, feedback, and resolutions.
• Contribute to improving customer support processes and player experience.

Qualifications

• Proficiency in Japanese (written & verbal). Non‑native speakers are welcome to apply.
• Experience in customer service, game support, or related fields is a plus.
• Strong communication and problem‑solving skills.
• Ability to multitask and work in a fast‑paced gaming environment.
• Knowledge or interest in the gaming industry is highly preferred.