Customer Service Representative for Japanese Language

TELUS Digital; Metro Manila; On-site; PHP 469,000 - 781,000; Full time

Job summary

TELUS Digital in Makati City is seeking a Japanese-speaking Customer Service Representative to handle customer inquiries via phone, email and chat. The role requires strong Japanese language skills and excellent communication abilities.

Responsibilities include addressing product, pricing and availability questions, collaborating with internal teams, and data entry across various platforms to meet customer needs.

Qualifications

• Excellent in Japanese language.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

Responsibilities

• Speak and understand Kanji.
• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.

Skills

Japanese language

Communication skills

Multitasking

Organizational skills

Interpersonal skills

Job description

We are currently hiring for a Japanese-speaking Customer Service Representative for our site in Makati City.

Responsibilities

• Must know how to speak and understand Kanji
• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• Should be excellent in Japanese language
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work