Remote Japanese-Speaking Travel Customer Service Rep

Concert8 Solutions Inc; Manila; Remote; PHP 558,000 - 781,000; Full time

Job summary

A leading travel provider is seeking a Customer Service Representative fluent in Japanese and English to provide exceptional assistance to airline clients. This remote role requires managing bookings, resolving customer queries, and ensuring high satisfaction standards. Ideal candidates should possess strong communication skills and ideally have previous experience in the travel industry. A minimum high school diploma is required. Join us in providing top-notch support in a fast-paced environment.

Qualifications

• Native Japanese (born and raised) required.
• Fluent in Japanese language (verbal and written) – professional level.
• Fluent in English language (verbal and written) – intermediate to professional level.
• Preferably with two (2) years of experience in the Travel industry.

Responsibilities

• Develop strong customer relationships via phone, email, and chat.
• Escalate technical support issues as necessary.
• Document customer contacts and actions taken.
• Maintain high satisfaction standards while managing bookings.

Skills

Native Japanese speaker

Fluent in English

Strong phone handling skills

Ability to multitask

Problem-solving skills

Education

Minimum high school diploma

Job description

A leading travel provider is seeking a Customer Service Representative fluent in Japanese and English to provide exceptional assistance to airline clients. This remote role requires managing bookings, resolving customer queries, and ensuring high satisfaction standards. Ideal candidates should possess strong communication skills and ideally have previous experience in the travel industry. A minimum high school diploma is required. Join us in providing top-notch support in a fast-paced environment.