Japanese-speaking Customer Service Representative - 日本語 Nihongo

Siegen HR Solutions; Manila; On-site; PHP 334,800 - 446,400; Full time

Job summary

A recruitment agency is seeking a Japanese-speaking customer service representative in Metro Manila, Philippines. The ideal candidate will have a Bachelor's degree and N3 or higher proficiency in Japanese, along with strong English communication skills. Responsibilities include addressing customer inquiries and managing calls professionally. A flexible attitude and readiness to start immediately are essential. Experience in Japan or familiarity with Kanji and Keigo is a plus.

Qualifications

• Bachelor's Degree Graduate.
• Japanese Proficiency Level - N3 or higher.
• Kanji and Keigo skills are a plus.
• Work experience in Japan in a business setting is an advantage.
• Must have basic web navigation skills.
• Must be willing to start immediately.
• Can converse using the English language.
• Should be flexible.

Responsibilities

• Attend to Japanese-speaking customer questions and resolve complaints.
• Effectively present and address customer concerns.
• Manage calls with good communication skills.
• Research answers to questions using various manuals.

Skills

Japanese communication skills

English communication skills

Customer service orientation

Flexibility

Education

Bachelor's Degree

Job description

Job Description

• Attend to Japanese-speaking customer questions, complaints and concerns immediately and facilitate satisfactory resolution.
• Effectively present, discuss and/or address customer concerns and requests in a way that conveys an image of quality and superior understanding of customer needs.
• Manage calls professionally, efficiently and with good Japanese and English communication skills.
• Research answers to questions using a variety of manuals and resources.

To Qualify

• Bachelor's Degree Graduate
• Japanese Proficiency Level - N3 or higher
• Kanji and Keigo skills is a plus
• Work experience in Japan in a Business setting is an advantage
• Must have basic web navigation skills
• Must be willing to start immediately
• Can converse using the English language
• Should be flexible