Japanese-English BPO Manager — Client Leadership

Upsell Technologies Philippines, Inc.; Cebu City; On-site; PHP 446,400 - 669,600; Full time

Job summary

A BPO service provider is seeking a Japanese-English Bilingual Manager in Cebu City. In this role, you will oversee bilingual operations, manage client relationships, and lead a team to ensure efficient service delivery. Candidates should have native fluency in both languages, with a proven background in BPO management and leadership. The position offers opportunities for career growth and development in a dynamic environment.

Qualifications

• Native-level fluency in Japanese and English preferred.
• Minimum 2-3 years of BPO experience in supervisory or leadership roles.
• Proven ability to lead teams and resolve conflicts.

Responsibilities

• Lead communications between Japanese clients and internal teams.
• Ensure professional Japanese-English translation and interpretation.
• Supervise, mentor, and guide bilingual staff.

Skills

Client-focused mindset

Strong organizational skills

Multitasking abilities

Excellent communication skills

Tools

BPO tools and platforms

Job description

A BPO service provider is seeking a Japanese-English Bilingual Manager in Cebu City. In this role, you will oversee bilingual operations, manage client relationships, and lead a team to ensure efficient service delivery. Candidates should have native fluency in both languages, with a proven background in BPO management and leadership. The position offers opportunities for career growth and development in a dynamic environment.