Retail BPO Operations Lead – Onsite Cebu

TASQ Staffing Solutions; Cebu City; On-site; PHP 502,200 - 669,600; Full time

Job summary

A staffing solutions company is looking for a BPO Assistant Manager in Cebu City, specializing in retail. This role requires 4 to 6 years of experience as a Team Lead in voice operations. Responsibilities include staff management, customer relations, and operational support. The position is 100% onsite with a dynamic schedule of 24x7. Ideal candidates should be college graduates or those with second-year college completion.

Qualifications

• 4 to 6 years experience as a Team Lead in any voice LOBs, preferably in retail.

Responsibilities

• Manage recruitment, training, performance evaluations, scheduling, and employee concerns.
• Interact with customers and handle complaints to ensure a positive experience.
• Involve in inventory management and maintaining store standards.
• Facilitate communication between management and staff.

Skills

Team Leadership

Customer Service

Communication Skills

Operational Support

Education

2nd year completed/College Graduate

Job description

A staffing solutions company is looking for a BPO Assistant Manager in Cebu City, specializing in retail. This role requires 4 to 6 years of experience as a Team Lead in voice operations. Responsibilities include staff management, customer relations, and operational support. The position is 100% onsite with a dynamic schedule of 24x7. Ideal candidates should be college graduates or those with second-year college completion.