BPO Operations Lead — BFSI Client Services

Recruitify_HR; Cebu City; On-site; PHP 2,676,978 - 3,866,746; Full time

Job summary

A leading recruitment firm in Cebu City is seeking an Operations Manager to oversee customer service representatives and ensure excellence in service delivery. You'll monitor performance metrics, collaborate with teams to improve customer experience, and support team development. Candidates should have strong leadership experience in a BPO environment, data analysis skills, and a bachelor's degree. This role offers a competitive salary with opportunities for professional growth.

Qualifications

• Proven track record of successfully managing operations in a customer service or call centre environment.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Excellent problem-solving and decision-making abilities.

Responsibilities

• Monitor and analyse key performance metrics to identify opportunities for process improvement.
• Collaborate with cross-functional teams to develop customer experience strategies.
• Liaise with clients to understand their needs and translate them into actionable plans.

Skills

Leadership skills

Problem-solving abilities

Data analysis proficiency

Communication skills

Education

Bachelor degree

Job description

A leading recruitment firm in Cebu City is seeking an Operations Manager to oversee customer service representatives and ensure excellence in service delivery. You'll monitor performance metrics, collaborate with teams to improve customer experience, and support team development. Candidates should have strong leadership experience in a BPO environment, data analysis skills, and a bachelor's degree. This role offers a competitive salary with opportunities for professional growth.